Quality Assurance Representative

Staffing Remedy; Athens (GA); Remote; USD 22,730 - 32,373; Part time

Job summary

A leading QA service provider is seeking Quality Assurance Representatives to evaluate customer service via mystery calls. This remote position allows you to set your own schedule while providing crucial feedback to clients. Responsibilities include completing test calls, documenting experiences, and submitting forms by deadline. Ideal candidates are self-directed, have excellent communication skills, and can adhere to deadlines. This opportunity pays up to $20 per completed list after 8 calls.

Qualifications

• Must be able to adhere to a deadline.
• Ability to work with minimal supervision.
• Excellent communication skills.

Responsibilities

• Complete test call successfully.
• Evaluate customer service experience.
• Submit feedback form accurately and on time.

Skills

Excellent written and verbal communication skills

Self-directed

Self-motivated

Accuracy

Job description

About the job Quality Assurance Representative

This is a remote position.

QA Synergy is currently seeking to 10 agents for Quality Assurance Specialist.

As a quality assurance agent, you will make calls to various companies as a mystery shopper to assess the performance of the customer service department.

You provide feedback via a detailed form that we present to our clients to allow them to make any necessary improvements. Your opinion matters!

It’s that simple! We provide the client; you make the call!

You will set your own schedule, so you are able to work anytime that fits YOUR schedule.

Responsibilities

• Successfully complete a test call
• Call all companies provided via assigned lists
• Evaluate the level of customer service provided by answering representatives
• Document detailed information of overall experience
• Complete review submission form prior to the required deadline
• Ensure that form is free of errors and misinformation

Pay Rate

($2 per call for 7 calls or less) or ($20 per completed list with 8 calls or more)

Requirements

• Must be able to adhere to a deadline
• Ability to work with minimal supervision
• Must be self‑directed and self‑motivated
• Accuracy
• Excellent written and verbal communication skills

Technical Requirements

• Active phone line (landline, mobile, or both)
• Mobile device capable of downloading applications