Quality Assurance Representative

Staffing Remedy; Maysville (KY); Remote; USD 2,755 - 27,552; Part time

Job summary

A leading staffing agency is seeking remote Quality Assurance Representatives to evaluate customer service performance as mystery shoppers. Agents will make calls to various companies, providing feedback to help improve service. This position allows you to work on your own schedule with an option to earn up to $20 per completed list. Ideal candidates are self-motivated and possess strong communication skills. Join us to make a difference in customer service.

Qualifications

• Must be able to adhere to a deadline.
• Ability to work with minimal supervision.
• Must be self-directed and self-motivated.
• Requires accuracy and excellent communication skills.

Responsibilities

• Successfully complete a test call.
• Call all companies provided via assigned lists.
• Evaluate customer service from representatives.
• Document detailed information of overall experience.
• Submit review form before the deadline.
• Ensure form is free of errors.

Skills

Excellent written and verbal communication skills

Ability to work with minimal supervision

Self-directed and self-motivated

Accuracy

Job description

About the job Quality Assurance Representative

This is a remote position.

QA Synergy is currently seeking to 10 agents for Quality Assurance Specialist.

As a quality assurance agent, you will make calls to various companies as a mystery shopper to assess the performance of the customer service department.

You provide feedback via a detailed form that we present to our clients to allow them to make any necessary improvements. Your opinion matters!

It’s that simple! We provide the client; you make the call!

You will set your own schedule, so you are able to work anytime that fits YOUR schedule.

Responsibilities

• Successfully complete a test call
• Call all companies provided via assigned lists
• Evaluate the level of customer service provided by answering representatives
• Document detailed information of overall experience
• Complete review submission form prior to the required deadline
• Ensure that form is free of errors and misinformation

Pay Rate

($2 per call for 7 calls or less) or ($20 per completed list with 8 calls or more)

Requirements

• Must be able to adhere to a deadline
• Ability to work with minimal supervision
• Must be self‑directed and self‑motivated
• Accuracy
• Excellent written and verbal communication skills

Technical Requirements

• Active phone line (landline, mobile, or both)
• Mobile device capable of downloading applications