Quality Assurance Manager

Printpack; Jackson (TN); On-site; USD 90,000 - 130,000; Full time

Job summary

Printpack's Jackson, TN plant seeks a Quality Manager to lead the quality function, oversee lab operations, and manage ISO programs with customers and suppliers. You will drive CAPA, supplier quality, and continuous improvement to protect product integrity and plant performance.

You'll mentor a quality team, advance lean initiatives, participate in new product launches, and act as the primary quality contact for audits and customer interactions.

Qualifications

• ISO 9001 quality management system administration and auditing.
• Food safety systems expertise (ISO 22000/SQF or equivalent).
• Laboratory operations and calibration program oversight.

Responsibilities

• Lead and continuously improve ISO 9001 & ISO 22000 Quality Management Systems.
• Oversee QC Lab operations, calibration programs, and test method development.
• Drive customer complaint resolution, root cause analysis, and CAPA.
• Manage supplier quality issues and incoming material performance.
• Champion continuous improvement and lean manufacturing initiatives.
• Support new product commercialization by establishing quality standards.
• Lead, coach, and develop a high-performing quality team.
• Serve as plant's primary quality contact for customers, auditors, and suppliers.

Skills

Quality Systems Management

Statistical Process Control

People Leadership

Customer & Supplier Management

Communication & Influence

Continuous Improvement & Lean

Lab & Equipment Oversight

Training & Development

Planning & Prioritization

Education

ISO 9001 administration

Food Safety systems (ISO 22000/SQF)

Job description

Are you a quality leader who thrives at the intersection of systems, people, and manufacturing excellence?

As a Quality Manager at Printpack, you'll serve on the Plant Leadership Team and own the quality function at the facility level —from lab operations and customer relationships to ISO management systems and continuous improvement. This is a high-impact leadership role in our Jackson, TN plant where your expertise directly protects our customers, empowers our associates, and drives operational performance.

What You'll Do

• Lead and continuously improve ISO 9001 & ISO 22000 Quality Management Systems
• Oversee QC Lab operations, calibration programs, and test method development
• Drive customer complaint resolution, root cause analysis, and corrective/preventive actions
• Manage supplier quality issues and incoming material performance
• Champion continuous improvement and lean manufacturing initiatives across the plant
• Support new product commercialization by establishing quality standards from development through launch
• Lead, coach, and develop a high-performing quality team
• Serve as the plant's primary quality contact for customers, auditors, and suppliers

Skills That Set You Apart

• Quality Systems Management — Administering, auditing, and improving ISO 9001 and food safety systems
• Statistical Process Control — Control charts, capability studies, measurement system analysis, and data-driven decision making
• People Leadership — Building, motivating, and developing high-performing quality teams
• Customer & Supplier Management — Complaint investigation, scorecard management, supplier claims, and relationship building
• Communication & Influence — Driving quality understanding and compliance at all levels with clarity and confidence
• Continuous Improvement & Lean — Applying structured problem-solving and lean tools to reduce variability and improve performance
• Lab & Equipment Oversight — Managing QC lab operations, calibration programs, and test procedure accuracy
• Training & Development — Building team capability in defect recognition, quality tools, and statistical methods
• Planning & Prioritization — Managing multiple competing priorities with focus in a fast-paced environment

What You Bring

• Quality assurance experience in a manufacturing environment
• Demonstrated experience with ISO 9001 system administration
• Experience with Food Safety systems (ISO 22000, SQF, or equivalent)
• Working knowledge of statistical quality control and lean manufacturing principles

Work Environment & Physical Requirements

• Standard Monday–Friday schedule with flexibility for plant operations, audits, and customer needs
• Ability to stand, walk, and navigate manufacturing areas; lift up to 50 lbs occasionally; PPE required in designated areas (hearing protection, safety glasses, steel-toe shoes)
• Travel: Up to 25% (customer visits, supplier visits, audits, cross-site activities)

Why Join Us?

At Printpack, we believe our people are our greatest competitive advantage. We foster a culture rooted in collaboration, innovation, accountability, and respect — and we're looking for quality leaders who share that commitment. Here, you won't just maintain standards — you'll raise them.

Ready to lead quality forward?

Printpack is proudly an equal-opportunity employer. We are committed to creating an inclusive environment. Embracing diversity enhances our work culture and is vital to our success. We do not discriminate based on race, color, religion, sex (including pregnancy), national origin, gender identity, sexual orientation, marital/parental status, genetic information, age, national origin, ancestry, ethnicity, disability, marital status, military or veteran status or affiliation, or any other characteristic protected under applicable law.

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• Know Your Rights - Conozca sus Derechos - Your Rights Under USERRA (dol.gov)
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Printpack is committed to helping individuals with disabilities participate in the workforce and ensure equal opportunity to compete for jobs. If you need a reasonable accommodation to assist you with your application for employment or job search, please get in touch with us by sending an email to [e-mail]. Please include in your email a brief description of the accommodation you are requesting and the position for which you are interested in applying.