Quality Manager

Printpack Inc; Jackson (TN); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Life insurance

Short-term disability

Long-term disability

401(k)

Matching gift program

Employee assistance programs

Educational assistance

Service awards

Job summary

Printpack Inc. is seeking a Quality Manager for our Jackson, TN facility to lead the quality function on the Plant Leadership Team.

You will own ISO management, lab operations, customer relationships, and continuous improvement initiatives to protect customers and empower associates. You will drive ISO 9001 and ISO 22000 systems, oversee calibration programs, manage supplier quality, and lead a high-performing quality team in a fast-paced manufacturing environment.

Qualifications

• Quality assurance experience in a manufacturing environment.
• Demonstrated ISO 9001 system administration experience.
• Experience with Food Safety systems (ISO 22000, SQF, or equivalent).
• Working knowledge of statistical quality control and lean manufacturing principles.

Responsibilities

• Lead and continuously improve ISO 9001 & ISO 22000 Quality Management Systems.
• Oversee QC Lab operations, calibration programs, and test method development.
• Drive customer complaint resolution, root cause analysis, and corrective/preventive actions.
• Manage supplier quality issues and incoming material performance.
• Champion continuous improvement and lean manufacturing initiatives across the plant.
• Support new product commercialization by establishing quality standards from development through launch.
• Lead, coach, and develop a high-performing quality team.
• Serve as the plant's primary quality contact for customers, auditors, and suppliers.

Skills

ISO 9001 Quality Systems

ISO 22000 Quality Systems

Statistical Process Control

People Leadership

Customer & Supplier Management

Lean Manufacturing

Lab & Equipment Oversight

Training & Development

Planning & Prioritization

Tools

Calibration programs

Test method development

Job description

Are you a quality leader who thrives at the intersection of systems, people, and manufacturing excellence? As a Quality Manager at Printpack, you\'ll serve on the Plant Leadership Team and own the quality function at the facility level -from lab operations and customer relationships to ISO management systems and continuous improvement. This is a high-impact leadership role in our Jackson, TN plant where your expertise directly protects our customers, empowers our associates, and drives operational performance.

What You\'ll Do

• Lead and continuously improve ISO 9001 & ISO 22000 Quality Management Systems
• Oversee QC Lab operations, calibration programs, and test method development
• Drive customer complaint resolution, root cause analysis, and corrective/preventive actions
• Manage supplier quality issues and incoming material performance
• Champion continuous improvement and lean manufacturing initiatives across the plant
• Support new product commercialization by establishing quality standards from development through launch
• Lead, coach, and develop a high-performing quality team
• Serve as the plant\'s primary quality contact for customers, auditors, and suppliers

Skills That Set You Apart

• Quality Systems Management - Administering, auditing, and improving ISO 9001 and food safety systems
• Statistical Process Control - Control charts, capability studies, measurement system analysis, and data-driven decision making
• People Leadership - Building, motivating, and developing high-performing quality teams
• Customer & Supplier Management - Complaint investigation, scorecard management, supplier claims, and relationship building
• Communication & Influence - Driving quality understanding and compliance at all levels with clarity and confidence
• Continuous Improvement & Lean - Applying structured problem-solving and lean tools to reduce variability and improve performance
• Lab & Equipment Oversight - Managing QC lab operations, calibration programs, and test procedure accuracy
• Training & Development - Building team capability in defect recognition, quality tools, and statistical methods
• Planning & Prioritization - Managing multiple competing priorities with focus in a fast-paced environment

What You Bring

• Quality assurance experience in a manufacturing environment
• Demonstrated experience with ISO 9001 system administration
• Experience with Food Safety systems (ISO 22000, SQF, or equivalent)
• Working knowledge of statistical quality control and lean manufacturing principles

Work Environment & Physical Requirements

Standard Monday-Friday schedule with flexibility for plant operations, audits, and customer needs Ability to stand, walk, and navigate manufacturing areas; lift up to 50 lbs occasionally; PPE required in designated areas (hearing protection, safety glasses, steel-toe shoes) Travel: Up to 25% (customer visits, supplier visits, audits, cross-site activities)

Why Join Us?

At Printpack, we believe our people are our greatest competitive advantage. We foster a culture rooted in collaboration, innovation, accountability, and respect - and we\'re looking for quality leaders who share that commitment. Here, you won't just maintain standards - you\'ll raise them. Ready to lead quality forward? Printpack is proudly an equal-opportunity employer. We are committed to creating an inclusive environment. Embracing diversity enhances our work culture and is vital to our success.

We do not discriminate based on race, color, religion, sex (including pregnancy), national origin, gender identity, sexual orientation, marital/parental status, genetic information, age, national origin, ancestry, ethnicity, disability, marital status, military or veteran status or affiliation, or any other characteristic protected under applicable law.

To view your rights and government notices, please see the links below: Know Your Rights - Conozca sus Derechos - Your Rights Under USERRA (dol.gov) - FMLA - FMLA (Spanish) - Polygraph Protection - Right to Work - Right to Work (Spanish)

Printpack is committed to helping individuals with disabilities participate in the workforce and ensure equal opportunity to compete for jobs. If you need a reasonable accommodation to assist you with your application for employment or job search, please get in touch with us by sending an email to [e-mail]. Please include in your email a brief description of the accommodation you are requesting and the position for which you are interested in applying.

Printpack is one of the most innovative and progressive packaging companies in the world and it embodies the employee-centric values established by its founder, J. Erskine Love Jr. in 1956. Printpack\'s competition can buy the same equipment and materials, but the difference has always been the people who walk their plant floors and stroll through their hallways. There is no question that Printpack\'s associates are a major factor in why their customers have faithfully relied on the Printpack level of service for over 60 years.

Printpack offers a comprehensive benefits package designed to promote wellness and provide protection for its associates and their families. Some of their competitive benefits include medical coverage, dental coverage, life insurance, short-term and long-term disability, 401(k), matching gift program, employee assistance programs, educational assistance, and service awards.

• medical coverage
• dental coverage
• life insurance
• short-term and long-term disability
• 401(k)
• matching gift program
• employee assistance programs
• educational assistance
• service awards

The Printpack Statement of Philosophy reflects on a commitment to their associates and a belief that they should "provide opportunities for personal fulfillment and growth commensurate with each individual's highest level of competence and degree of contribution." As an equal opportunity employer, Printpack remains focused on creating an inclusive environment. One that embraces diversity as an enhancement to their work culture and a vital contributor to their success. Printpack is "Converting Vision into Value" for their associates, their community, their customers, and hopefully...for you.