Lead Quality & Training Specialist

Arvato Direct Services Potsdam GmbH; Shepherdsville (KY); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with company matching

Paid Time Off

Tuition reimbursement

Job summary

Arvato Direct Services Potsdam GmbH is seeking a Lead Quality & Training Specialist to support operational quality levels and manage compliance documentation. This role involves leading cross-functional teams to ensure quality systems meet ISO standards, with responsibilities including audits and training.

The ideal candidate should have a Bachelor's degree, 5 years of experience in Quality Management, and expertise in problem-solving and quality system principles. Competitive benefits and opportunities for development are provided.

Qualifications

• 5 years experience in Quality Management or a leadership role.
• Working knowledge of core quality system principles.
• Demonstrated expertise in problem-solving methods.

Responsibilities

• Ensure development and maintenance of Corrective Action System.
• Assist in developing quality systems across all departments.
• Lead audits and provide training on Corrective Action procedures.

Skills

Quality Management

Problem-Solving Expertise

Cross-Functional Leadership

Six Sigma

Lean Methodologies

Education

Bachelor's degree or equivalent work experience

Tools

MS Office

ERP Systems (e.g., SAP)

Master Control

Job description

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries. You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.

Job Description

In the position of Lead Quality & Training Specialist, you will provide support in achieving and maintaining the required operational quality levels, as well as assisting with audits and certifications. Together with your team, you ensure that customer requirements and KPIs are in place and strive to improve the quality scores. This position is responsible for collecting, maintaining, and distributing all documents and communication relevant to compliance with Arvato’s Corrective Action/CI System(s), including but not limited to: internal/external audit non-conformances, customer complaints, internal process compliance, objective evidence/verification of closed CARs, etc.

YOUR TASKS

• Ensure the development, launch, and maintenance of Arvato’s Corrective Action System to meet or surpass requirements of the ISO9001 (Or 13485) international standard and associated customer-specific requirements (CSRs)
• Review of Documented Processes (key procedures) per ISO9001 (Or 13485) and CSRs against corrective action plans as planned through RCCA documentation to ensure safe, timely, and effective implementation
• Assist in the development/enforcement of the quality systems within all departments (at all levels) by ensuring the effectiveness of corrective actions through follow-up and routine audits
• Lead cross-functional meetings & facilitate teams as needed in the preparation and execution of effective Root Cause/Corrective Action activities
• Provide detailed problem-solving expertise to Operations and Quality in Root Cause investigations
• Responsible for coordinating and chairing cross-functional RCCA Report meetings
• Maintain Corrective Action tracking system/database and ensure prompt communication with all parties involved
• Assist in the preparation of the surveillance of 3rd party quality systems audits to maintain certifications
• Lead audits where appropriate and follow up with open issues as required
• Present relevant open issues to the responsible parties and ensure prompt follow-up closure
• Provide training to Arvato personnel on Corrective Action procedures
• Provide valuable analysis and actionable input to Management Review regarding the effectiveness/efficiency of Arvato’s Corrective Action System
• Actively participate in presentations to management and the customer as required
• Be a member of cross-functional teams to focus on problem-solving and continuous improvement, and complete action plans as delegated by the team
• Assist in the development of Turtle Diagrams, Management System requirements, and potential changes to regulatory standards (i.e., ISO9001, ISO14001, ISO13485, OSHA, etc.)

Qualifications

YOUR PROFILE

• Bachelor’s degree or equivalent work experience in relevant field
• 5 Years’ experience in Quality Management or a leadership role
• Working knowledge of core quality system principles, including PPAP, SPC, APQP, and Root Cause/Corrective Action methods
• Demonstrated expertise in problem-solving methods and activities, including RCCA, 5-Why, 8-Disciplines, Deming/PDCA, and A3, and ability to coach in same
• Six Sigma/Lean experience preferred
• Knowledge of MS Office
• Experience with ERP Systems (e.g., SAP)
• Experience with quality management systems
• Proficiency in quality management and audit tools (Master Control)

Additional Information

WE OFFER

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.