Quality Assurance & Customer Support Coordinator

kmwcareers; Columbus (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

HSA

FSA

401(k) match

Tuition Assistance

Paid parental leave

Paid time off

Dress for your day

Job summary

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is seeking a Quality Assurance Administrator for our Columbus, Ohio Corporate Office location. This role is on-site, Monday through Friday, and offers a comprehensive benefits package.

You will work closely with QA specialists, engineers, and managers to resolve product quality issues, manage customer concerns, and maintain vital QA documentation while supporting continuous improvement efforts.

Qualifications

• 2-3 years of Customer Service experience.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook).
• Strong communication skills in written and verbal form.
• Ability to type quickly and accurately.

Responsibilities

• Collaborate with QA team to resolve product quality issues.
• Manage incoming product concerns from sales and document issues.
• Answer Tier 2 escalated calls while logged into QA Hunt Group.
• Respond to emails to the Quality Assurance Group.
• Create and send UPS return labels.
• Place No Charge replacement orders and processing credits.
• Manage sales rep experience timeline and stock check communications.
• Assist QA team with timely and accurate repairs.

Skills

Customer Service

Communication Skills

Typing

Tools

MS Office

Job description

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is seeking a Quality Assurance Administrator for our Columbus, Ohio Corporate Office location. This role is on-site, Monday through Friday, and offers a comprehensive benefits package.

You will work closely with QA specialists, engineers, and managers to resolve product quality issues, manage customer concerns, and maintain vital QA documentation while supporting continuous improvement efforts.