Quality Assurance Support Specialist (On-Site)

Kimball Midwest; Columbus (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Job summary

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is seeking a Quality Assurance Administrator for our Columbus, Ohio Corporate Office. You will support the QA team by resolving product quality issues and handling escalation paths, while ensuring accurate documentation and timely follow-ups.

This on-site role offers growth within a values-driven company, competitive benefits, and a collaborative work environment dedicated to quality and continuous

Qualifications

• 2–3 years of Customer Service experience.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook).
• Strong communication skills in writing and speaking.
• Ability to type quickly and accurately.

Responsibilities

• Collaborate with QA team to resolve product quality issues.
• Manage incoming product concerns from sales and document issues.
• Answer Tier 2 calls while in QA Hunt Group.
• Respond to QA group emails.
• Process UPS return labels and No Charge replacement orders.
• Oversee stock check communications and case closure timelines.
• Maintain electronic vendor files, including Certificates of Compliance and MTMs.
• Support continuous improvement goals within QA team.

Skills

Customer Service

Microsoft Office

Communication

Typing

Tools

Microsoft Office

Job description

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is seeking a Quality Assurance Administrator for our Columbus, Ohio Corporate Office. You will support the QA team by resolving product quality issues and handling escalation paths, while ensuring accurate documentation and timely follow-ups.

This on-site role offers growth within a values-driven company, competitive benefits, and a collaborative work environment dedicated to quality and continuous