Quality Assurance Administrator

kmwcareers; Columbus (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

HSA

FSA

401(k) match

Tuition Assistance

Paid parental leave

Paid time off

Dress for your day

Job summary

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is seeking a Quality Assurance Administrator for our Columbus, Ohio Corporate Office location. This role is on-site, Monday through Friday, and offers a comprehensive benefits package.

You will work closely with QA specialists, engineers, and managers to resolve product quality issues, manage customer concerns, and maintain vital QA documentation while supporting continuous improvement efforts.

Qualifications

• 2-3 years of Customer Service experience.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook).
• Strong communication skills in written and verbal form.
• Ability to type quickly and accurately.

Responsibilities

• Collaborate with QA team to resolve product quality issues.
• Manage incoming product concerns from sales and document issues.
• Answer Tier 2 escalated calls while logged into QA Hunt Group.
• Respond to emails to the Quality Assurance Group.
• Create and send UPS return labels.
• Place No Charge replacement orders and processing credits.
• Manage sales rep experience timeline and stock check communications.
• Assist QA team with timely and accurate repairs.

Skills

Customer Service

Communication Skills

Typing

Tools

MS Office

Job description

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching fora Quality Assurance Administratorfor our Columbus, Ohio Corporate Officelocation.

As a Kimball Midwest associate, you’ll be part of a company built on long-term growth and strong values. From $1 million in sales in 1983 to over $500 million today, our success has been driven by our people. Despite our growth, we have stayed true to our family-owned and operated roots—where employees are recognized as individuals and our culture remains a top priority

Responsibilities

• Works with the Quality Assurance Specialists, QA Engineer, QA Manager, and QA Assistant Manager to bring product quality issues to resolution
• Manages incoming product concerns from the sales force and documents issues using Cases.
• Answers Tier 2 Contact Center Escalated phone calls while logged into the Quality Assurance Hunt Group
• Responds to emails sent to the Quality Assurance Group
• Manages the creation and sending out of UPS return labels
• Manages the placing of No Charge replacement orders and credit requests
• Manages the sales rep experience timeline (time to close a case). Manages communications associated with the stock check process.
• Assists the Quality Assurance team in ensuring timely and accurate repairs
• Assists the Quality Assurance team in ensuring that electronic files are maintained for all vendors. This includes Certificates of Compliance, Material Test Reports, and updated warranty information
• Continually learns about Kimball Midwest products and quality procedures
• Assists the Quality Assurance department with completing continuous improvement goals, as applicable to this position
• Assumes any special responsibilities assigned by the QA Manager, QA Assistant Manager, or Director of Purchasing

Qualifications

• 2-3 years of Customer Service experience
• Proficiency in Microsoft Office applications (Excel, Word, Outlook)
• Strong communication skills in both written and verbal form
• Ability to type quickly and accurately

Additional Information

This role is on-site, Monday - Friday.

• We offer a benefits package that includes health, dental and vision insurance, company sponsored life, optional life and disability insurance, Health Savings Accounts and Flexible Spending Accounts, a 401(k) plus match, Tuition Assistance, Paid Parental Leave, Paid Time Off (PTO), a Dress for your Day dress code and paid holidays.

Kimball Midwest is an equal opportunity employer that is committed to a program of recruitment of females, minority group members, individuals with disabilities, qualifying veterans and any other classification that is protected by federal, state, or local law.

We Participate in E-Verify. Participamos en E-Verify.