Quality Assurance Administrator

Kimball Midwest; Columbus (OH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Company sponsored life

Optional life and disability insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

401(k) with match

Tuition assistance

Paid parental leave

Paid time off (PTO)

Dress for your day dress code

Paid holidays

Job summary

Kimball Midwest, a Columbus, Ohio–based national distributor, is seeking a Quality Assurance Administrator for our on-site Corporate Office in Columbus. You will work with QA specialists and management to resolve product quality issues, manage customer concerns, and handle communications within the QA group.

The role emphasizes accuracy, timely follow-up, and documentation. Applicants should have 2-3 years of customer service experience and proficiency with Microsoft Office.

Qualifications

• 2-3 years of customer service experience required.
• Proficient in Microsoft Office applications (Excel, Word, Outlook).
• Strong written and verbal communication skills.
• Ability to type accurately and quickly.

Responsibilities

• Collaborate with QA team to resolve product quality issues.
• Document and manage incoming product concerns using Cases.
• Answer Tier 2 escalated calls and respond to QA emails.
• Process UPS return labels and No Charge replacements.
• Support stock checks and communication related to vendor files.

Skills

Customer service

Microsoft Office

Communication

Typing

Tools

Microsoft Office

Job description

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a Quality Assurance Administrator for our Columbus, Ohio Corporate Office location.

As a Kimball Midwest associate, you'll be part of a company built on long-term growth and strong values. From $1 million in sales in 1983 to over $500 million today, our success has been driven by our people. Despite our growth, we have stayed true to our family-owned and operated roots-where employees are recognized as individuals and our culture remains a top priority.

Responsibilities

• Works with the Quality Assurance Specialists, QA Engineer, QA Manager, and QA Assistant Manager to bring product quality issues to resolution
• Manages incoming product concerns from the sales force and documents issues using Cases.
• Answers Tier 2 Contact Center Escalated phone calls while logged into the Quality Assurance Hunt Group
• Responds to emails sent to the Quality Assurance Group
• Manages the creation and sending out of UPS return labels
• Manages the placing of No Charge replacement orders and credit requests
• Manages the sales rep experience timeline (time to close a case). Manages communications associated with the stock check process.
• Assists the Quality Assurance team in ensuring timely and accurate repairs
• Assists the Quality Assurance team in ensuring that electronic files are maintained for all vendors. This includes Certificates of Compliance, Material Test Reports, and updated warranty information
• Continually learns about Kimball Midwest products and quality procedures
• Assists the Quality Assurance department with completing continuous improvement goals, as applicable to this position
• Assumes any special responsibilities assigned by the QA Manager, QA Assistant Manager, or Director of Purchasing

Qualifications

• 2-3 years of Customer Service experience
• Proficiency in Microsoft Office applications (Excel, Word, Outlook)
• Strong communication skills in both written and verbal form
• Ability to type quickly and accurately

Additional Information

This role is on-site, Monday - Friday.

We offer a benefits package that includes:

• health, dental and vision insurance
• company sponsored life
• optional life and disability insurance
• Health Savings Accounts and Flexible Spending Accounts
• a 401(k) plus match
• Tuition Assistance
• Paid Parental Leave
• Paid Time Off (PTO)
• a Dress for your Day dress code
• paid holidays

Kimball Midwest is an equal opportunity employer that is committed to a program of recruitment of females, minority group members, individuals with disabilities, qualifying veterans and any other classification that is protected by federal, state, or local law.

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