Quality Analyst (Content Moderation) TH-ENG

Gear Inc; United States; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid vacation days

Annual Leave

Group Health Insurance

Open and honest culture

Job summary

A leading evaluation company in the United States is seeking a Quality Analyst to oversee content moderation efforts. The successful candidate will conduct daily monitoring and reviews while maintaining quality performance standards. Strong English communication and data analysis skills are required. An attractive compensation package is offered, including health insurance and paid vacation days. This role promotes an open culture where employees are valued and empowered to grow professionally.

Qualifications

• 1+ years experience in Content Moderation, QA, or Customer Services.
• Ability to work independently with minimal supervision.
• Experience in providing training.

Responsibilities

• Conduct daily monitoring, reviews, and assessments.
• Prepare documentation and measure quality performance.
• Conduct data analysis to identify areas for improvement.
• Review client claims and non-compliance issues.
• Evaluate and audit team quality including reports.

Skills

English communication (C1 Level)

Data analysis

Pattern detection and interpretation

MS Office proficiency

Google Products proficiency

Training experience

Education

Bachelor's Degree or Higher

Job description

Quality Analyst (Content Moderation) TH-ENG

Job Description

• Conduct daily monitoring, reviews and assessments, prepare documentation, measure quality performance of moderators
• Review track and manage implementation & efficiency of all quality monitoring procedures and systems
• Conduct reviews of individual / team capability to ensure quality performance met targets + provide ongoing training on new policies
• Review client claims and non-compliance issues
• Conduct data analysis to identify areas for improvement
• Identify and implement best practice appropriate and applicable to improving overall quality
• Develop, recommend and monitor corrective & preventive actions
• Evaluate and audit team quality including both internal and external reports
• Check and validate findings, implement appropriate corrective actions
• Maintain standards and performance quality for all service provided
• Maintain good communication with development teams to improve business processes

Requirements

• Bachelors Degree or Higher in any field.
• 1 years experience in Content Moderator, QA or any position in Customer Services is advantage.
• New Gards are welcome
• Good at English communication (Eng - C1 Level +)
• Proficient at detecting patterns, observing and interpreting data, integrate new information and decisions based on data-oriented
• Proficient skills with MS Office and Google Products
• Experienced with giving / providing training of any kind
• Works independently with minimal supervision

Working Conditions

• Shift work: 8hr/day, 5 days a week. Able to work night and overnight shifts.
• Able to work during Thailand Public Holidays as requested.
• Attractive compensation package / fun and professional environment
• Open and honest culture where people are valued, treated fairly and empowered
• 1st year - paid vacation days
• Annual Leave / Personal Leave / Social Security
• Group Health Insurance
• No dress code is required, we appreciate your true talent!