Bilingual Japanese/English QA Analyst - Content Moderation

Gear Inc; United States; On-site; USD 8,000 - 14,000; Full time

Benefits offered by this job

Attractive bonus and annual salary review

Premium Healthcare and Mental Health Care service

Paid leave (12 days/year)

Training and career development opportunities

Free in-house gym and game room

Job summary

A leading technology company is seeking a Quality Analyst proficient in Japanese to ensure high-quality content moderation. The role includes reviewing quality systems, investigating claims, and analyzing data for improvement. Ideal candidates should have a bachelor's degree, strong English communication skills, and at least one year of experience in customer support. The position offers attractive salary and benefits, including premium healthcare and a vibrant working environment.

Qualifications

• Minimum 1 year of experience in customer support and service analysis.
• Excellent verbal and written communication skills in English.
• Willingness to handle multiple projects and work on weekends.

Responsibilities

• Review implementation and efficiency of quality inspection systems.
• Plan, conduct, and monitor testing for product quality.
• Investigate customers' claims and non-conformance issues.

Skills

English communication skills

Proficiency in Japanese (minimum JLPT N2)

Analytical skills

Problem-solving skills

Content moderation skills

Education

Bachelor’s degree or equivalent experience

Tools

MS Office

Google Drive

Job description

A leading technology company is seeking a Quality Analyst proficient in Japanese to ensure high-quality content moderation. The role includes reviewing quality systems, investigating claims, and analyzing data for improvement. Ideal candidates should have a bachelor's degree, strong English communication skills, and at least one year of experience in customer support. The position offers attractive salary and benefits, including premium healthcare and a vibrant working environment.