QSR Store Manager: Lead Ops & Growth

Pembroke & Co.; Perry Hall (MD); Hybrid; USD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Bonus based on performance

Flexible schedule

Training & development

Zusammenfassung

Pembroke & Co. in Perry Hall, MD is seeking a Restaurant Store Manager to lead daily operations, supervise team members, and ensure guest satisfaction during peak hours. The role supports an efficient, compliant store environment and contributes to overall store performance.

The position emphasizes hands-on leadership, scheduling, payroll, inventory, and reporting, with Sundays required as part of a 5.5 day work week. Collaboration and brand standards are essential.

Qualifikationen

• High school diploma or equivalent.
• Experience managing a QSR or restaurant.
• ServSafe Certification preferred.
• Strong communication & leadership with confidentiality.
• Ability to work in a fast-paced, hands-on role.
• Basic math, problem solving, and computer skills.
• Reliable transportation.

Aufgaben

• Manage recruiting, hiring and training of team members.
• Create a guest-first culture and lead by example to deliver excellent service.
• Drive sales and execute local marketing efforts.
• Forecast staffing, payroll, inventory and ordering.

Kenntnisse

Team leadership

Guest service

Communication

Problem solving

Confidentiality awareness

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Benefits:

• Bonus based on performance
• Flexible schedule
• Training & development

Position Overview

Supporting a renowned QSR brand, the Restaurant Store Manager role blends hands-on leadership, daily operations, and business performance – giving you the opportunity to make a direct impact every day.

This position entails a 5.5 day work week, with Sundays being required. The brand's peak hours are in the morning and early afternoon.

Key Responsibilities

Team Leadership

• Manage the recruiting, hiring and training of team members
• Build a positive, accountable team culture
• Provide ongoing feedback, recognize performance and resolve team concerns

Operations & Guest Experience

• Create a guest-first culture and lead by example to deliver excellent service
• Maintain brand standards, cleanliness, and food safety
• Ensure proper staffing to keep shifts running smoothly and efficiently

Business & Financial Performance

• Drive sales and execute local marketing efforts
• Control labor, food costs, and cash handling
• Review performance and take action to improve results

Administrative & Operational Support

• Manage scheduling, payroll, inventory, and ordering
• Forecast staffing and business needs
• Complete basic reporting and admin tasks

What We’re Looking For

• High school diploma (or equivalent)
• Experience managing a QSR or restaurant (required)
• ServSafe Certification (preferred)
• Strong communication and leadership skills with a demonstrated understanding of confidentiality
• Ability to work in a fast-paced, hands-on role
• Basic math, problem-solving, and computer skills
• Reliable transportation