QSR Store Manager: Lead Operations & Guest Experience

Eatal; Houston (TX); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Paid Time Off

Employee discounts

Free family meals

Job summary

Eataly Houston is seeking a Store QSR Manager to oversee the daily operations of our Quick Service Restaurant concepts, driving hospitality, quality, and financial performance. This role reports to the Store Director and partners with Retail, Culinary, and Full‑Service leadership to deliver a seamless guest experience.

The position requires hands-on leadership, recruiting and coaching teams, managing labor, and ensuring food safety standards across all QSR operations.

Qualifications

• Bachelor's Degree preferred.
• Availability to work onsite with a flexible schedule.
• Willingness to travel up to 10%.
• Ability to lift up to 50 pounds.
• Ability to stand, walk, bend, squat, and move continuously for up to 8 hours.

Responsibilities

• Oversees the day-to-day operations of all Quick Service Restaurant concepts, ensuring operational standards, guest service expectations, and financial objectives are consistently achieved.
• Executes QSR business plans, merchandising initiatives, promotional programs, and operational priorities established by store and company leadership.
• Leads, coaches, and develops Management, Service Leads, and frontline team members, fostering accountability, engagement, and continuous development.
• Builds a high-performing team through recruiting, hiring, onboarding, training, coaching, performance management, and succession planning.
• Monitors sales, labor, cost of goods sold (COGS), inventory, waste, and productivity metrics, implementing action plans to improve operational and financial performance.
• Oversees labor planning and scheduling to ensure appropriate staffing levels while balancing guest service and labor efficiency.
• Ensures all QSR concepts consistently deliver exceptional hospitality, food quality, beverage quality, speed of service, and operational consistency.
• Oversees inventory management, ordering, receiving, and product replenishment while maintaining appropriate stock levels and minimizing waste.
• Ensures compliance with all food safety, sanitation, health, safety, and regulatory standards across QSR operations.
• Collaborates with Retail, Culinary, Restaurant, Warehouse, Facilities, and Marketing leadership to support store-wide initiatives and deliver an integrated guest experience.
• Reviews operational and financial performance with the Store Director and develops action plans to improve departmental results.
• Responds to guest concerns and employee relations matters promptly, partnering with Human Resources and the Store Director when appropriate.
• Serves as the senior QSR leader on duty, providing operational direction and support during daily business and peak operating periods.
• Performs other duties as required or assigned.

Skills

Leadership

Staff development

Financial acumen

Guest service

Operations management

Education

Bachelor's degree

Tools

Espresso machines

Cash registers

Job description

Eataly Houston is seeking a Store QSR Manager to oversee the daily operations of our Quick Service Restaurant concepts, driving hospitality, quality, and financial performance. This role reports to the Store Director and partners with Retail, Culinary, and Full‑Service leadership to deliver a seamless guest experience.

The position requires hands-on leadership, recruiting and coaching teams, managing labor, and ensuring food safety standards across all QSR operations.