Store Retail Manager - Lead Multi-Dept Ops & Guests

Eataly; Houston (TX); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K with match

Job summary

Eataly Houston Store is seeking a Store Retail Manager to lead daily retail operations, drive sales and guest satisfaction, and coach a team of department managers to achieve company standards.

The role requires 5+ years in progressive retail or grocery leadership, strong financial fluency, and hands-on guidance across merchandising, inventory, and labor planning while upholding food safety and guest experience.

Qualifications

• 5+ years of progressive retail or grocery management experience in a high-volume, fast-paced environment.
• Experience leading multiple retail departments through a team of managers.
• Strong understanding of retail financial metrics, merchandising, inventory management, and labor planning.
• Excellent verbal and written communication skills.
• Proven leadership, coaching, and team development abilities.
• Strong organizational, analytical, and problem-solving skills.
• Experience with Italian products and wine preferred.

Responsibilities

• Oversees the day-to-day retail operations of the store, ensuring departmental goals, operational standards, and financial objectives are achieved.
• Executes retail business plans and operational initiatives established by store and company leadership to drive sales, profitability, and guest satisfaction.
• Leads, coaches, and develops direct reports while fostering accountability, engagement, and continuous improvement.
• Partners with department managers to coordinate daily operations, resolve operational challenges, and strengthen collaboration across the store.
• Monitors sales, labor, inventory, shrink, and margin performance, identifying opportunities and implementing corrective actions to improve results.
• Ensures merchandising, promotional programs, pricing, inventory management, and product assortment plans are executed consistently and in accordance with company standards.
• Maintains high standards of food safety, sanitation, visual merchandising, inventory accuracy, and operational compliance throughout all retail departments.
• Collaborates with Culinary, Restaurant, Warehouse, Facilities, Marketing, and Human Resources teams to support overall store performance and deliver an exceptional guest experience.
• Supports workforce planning by assisting with recruiting, hiring, onboarding, scheduling, coaching, performance management, and succession planning for retail leadership positions.
• Reviews operational and financial performance with the Store Director and develops action plans to improve departmental results.
• Responds to guest concerns and employee relations matters promptly, partnering with the Store Director and Human Resources when appropriate.
• Serves as the senior retail leader on duty, providing direction and operational support during daily business and peak periods.
• Performs other duties as required or assigned.

Skills

Retail management

Leadership

Communication

Organizational skills

Microsoft Office

Education

Bachelor's Degree preferred

Tools

Microsoft Office

Job description

Eataly Houston Store is seeking a Store Retail Manager to lead daily retail operations, drive sales and guest satisfaction, and coach a team of department managers to achieve company standards.

The role requires 5+ years in progressive retail or grocery leadership, strong financial fluency, and hands-on guidance across merchandising, inventory, and labor planning while upholding food safety and guest experience.