QSR Store Manager: Lead Guest Experience & Ops

Eataly North America; Houston (TX); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Paid Time Off

401K with match or RRSP

Free family meal daily

Discounts at Eataly

Classes on products and ItalianCuisine

and more!

Job summary

Eataly Houston is opening a new store and seeks a Store QSR Manager to lead all Quick Service Restaurant concepts, driving operational excellence, guest experience, and financial performance while developing managers and frontline staff.

This full-time role requires 5+ years of progressive management in fast-paced environments, a Bachelor's degree preferred, strong labor and cost-control knowledge, and hands-on leadership across multiple service areas.

Qualifications

• 5+ years of progressive management experience in a high-volume, fast-paced quick service, café, or counter-service environment.
• Experience leading multiple service areas through a team of supervisors or managers.
• Strong understanding of labor management, food cost controls, inventory management, and operational performance metrics.
• Advanced proficiency in Microsoft Office and retail Point of Sale systems.
• Experience with coffee, espresso equipment, and beverage production.
• Experience with Italian food products and wine preferred.
• Bachelor's Degree preferred.

Responsibilities

• Oversees day-to-day operations of all QSR concepts, ensuring standards and guest service.
• Executes QSR business plans, merchandising initiatives, promotional programs, and priorities.
• Leads, coaches, and develops Management, Service Leads, and frontline team members.
• Builds a high-performing team through recruiting, onboarding, training, coaching and succession planning.
• Monitors sales, labor, COGS, inventory, waste, and productivity metrics with action plans.
• Oversees labor planning and scheduling for appropriate staffing levels.
• Ensures QSR concepts deliver hospitality, food/beverage quality, speed of service, and consistency.
• Oversees inventory management, ordering, receiving, and replenishment.
• Ensures compliance with food safety, sanitation, health, safety, and regulatory standards.
• Collaborates with Retail, Culinary, Restaurant, Warehouse, Facilities, and Marketing leadership.
• Reviews performance with Store Director and develops improvement plans.
• Responds to guest concerns and employee relations matters with HR when needed.
• Serves as the senior QSR leader on duty during daily operations and peak periods.

Skills

Leadership

Team development

Communication

Problem solving

Analytical thinking

Staff scheduling

Inventory management

Cost controls

Bev production

Education

Bachelor's Degree

Tools

Microsoft Office

Retail POS systems

Espresso equipment

Cash registers

Job description

Eataly Houston is opening a new store and seeks a Store QSR Manager to lead all Quick Service Restaurant concepts, driving operational excellence, guest experience, and financial performance while developing managers and frontline staff.

This full-time role requires 5+ years of progressive management in fast-paced environments, a Bachelor's degree preferred, strong labor and cost-control knowledge, and hands-on leadership across multiple service areas.