QSR Lead: Hospitality & Operations

Eataly; New York (NY); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

Paid Parental Leave

401K with match

Free family meal daily

Discounts at Eataly

Classes on products and Italian cucina

Referral bonus program

Job summary

Eataly in New York is seeking a QSR Lead to supervise day-to-day operations across our quick service counters. You will maintain hospitality standards, lead front-line teams, and coordinate with vendors to keep service smooth.

The role requires 2+ years of supervisory experience in food service, knowledge of steps of service, and familiarity with coffee and Italian cuisine. On-site work, weekend/evening shifts, and opportunities to mentor staff.

Qualifications

• Minimum 2+ years of lead or supervisor experience in food service.
• Strong knowledge of steps of service.
• Excellent communication and problem-solving skills.
• Knowledge of coffee and coffee production.
• Knowledge of Italian cuisine and beverages preferred.

Responsibilities

• Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly’s operations are running smoothly and high hospitality standards are met
• Trains, motivates, mentors and organizes team members
• Purchases supplies, beverages and equipment per the direction of the QSR General Manager
• Monitors inventory, checks orders and distributes supplies as needed throughout the department
• Manages transactions and ensures accurate accounting
• Records shift notes and assists with administrative duties such as scheduling when needed
• Ensures department complies with all quality, health, safety and sanitation standards
• Documents, investigates and resolves guest incidents
• Performs other duties as required or assigned

Skills

Lead supervision

Food service

Steps of service

Communication

Problem-solving

Coffee knowledge

Italian cuisine knowledge

Education

High school graduate

Post-secondary degree preferred

Tools

Cash register

Espresso machine

Job description

Eataly in New York is seeking a QSR Lead to supervise day-to-day operations across our quick service counters. You will maintain hospitality standards, lead front-line teams, and coordinate with vendors to keep service smooth.

The role requires 2+ years of supervisory experience in food service, knowledge of steps of service, and familiarity with coffee and Italian cuisine. On-site work, weekend/evening shifts, and opportunities to mentor staff.