QSR Lead: Guest Experience & Team Coach

Eataly; Houston (TX); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

Paid Parental Leave

401K with match

Job summary

Eataly Houston is seeking a Quick Service Restaurants Lead to supervise the day-to-day operations of the QSR counters, report to the QSR Assistant General Managers, and mentor Sales Associates and Baristas.

You will maintain a steady leadership presence on the floor, train staff, purchase supplies, monitor inventory, and ensure accurate transactions, while upholding hospitality, quality, health and sanitation standards.

Qualifications

• High school graduate or equivalent; post-secondary degree preferred.
• 2+ years of lead or supervisory experience in food service.
• Math skills and ability to handle money accurately.
• Strong knowledge of steps of service.
• Excellent communication and problem-solving skills.
• Knowledge of coffee and coffee production.
• Knowledge of Italian cuisine and beverage preferred.

Responsibilities

• Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly’s operations are running smoothly and high hospitality standards are met
• Trains, motivates, mentors and organizes team members
• Purchases supplies, beverages and equipment per the direction of the QSR General Manager
• Monitors inventory, checks orders and distributes supplies as needed throughout the department
• Manages transactions and ensures accurate accounting
• Records shift notes and assists with administrative duties such as scheduling when needed
• Ensures department complies with all quality, health, safety and sanitation standards
• Documents, investigates and resolves guest incidents
• Performs other duties as required or assigned

Skills

Lead or Supervisory Experience

Math & cash handling

Steps of service knowledge

Communication & problem solving

Coffee knowledge

Italian cuisine/beverage knowledge

Education

High school diploma or equivalent

Job description

Eataly Houston is seeking a Quick Service Restaurants Lead to supervise the day-to-day operations of the QSR counters, report to the QSR Assistant General Managers, and mentor Sales Associates and Baristas.

You will maintain a steady leadership presence on the floor, train staff, purchase supplies, monitor inventory, and ensure accurate transactions, while upholding hospitality, quality, health and sanitation standards.