QSR Lead: Hospitality, Training & Ops | PTO & 401K

Eatal; New York (NY); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off

401K with match or RRSP

Free family meal daily

Discounts at Eataly

Classes on products and Italian料理

Job summary

Eataly Downtown is seeking a Quick Service Restaurants Lead to supervise daily QSR counters and ensure smooth operations with high hospitality standards. You will report to the QSR Assistant General Manager and supervise QSR Sales Associates and Baristas.

Responsibilities include staff training, inventory checks, cashier duties, scheduling support, and maintaining health and sanitation standards while delivering exceptional guest experiences.

Qualifications

• High school graduate or equivalent; post-secondary degree preferred
• 2+ years of lead or supervisory experience in food service
• Math skills and ability to handle money accurately
• Strong knowledge of steps of service
• Excellent communication and problem-solving skills
• Knowledge of coffee and coffee production
• Knowledge of Italian cuisine and beverage preferred

Responsibilities

• Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly's operations are running smoothly and high hospitality standards are met
• Trains, motivates, mentors and organizes team members
• Purchases supplies, beverages and equipment per the direction of the QSR General Manager
• Monitors inventory, checks orders and distributes supplies as needed throughout the department
• Manages transactions and ensures accurate accounting
• Records shift notes and assists with administrative duties such as scheduling when needed
• Ensures department complies with all quality, health, safety and sanitation standards
• Documents, investigates and resolves guest incidents
• Performs other duties as required or assigned

Skills

Leadership

Guest service

Communication

Problem solving

Money handling

Coffee knowledge

Italian cuisine knowledge

Steps of service

Education

High school diploma or equivalent; post-secondary preferred

Tools

Cash register

Job description

Eataly Downtown is seeking a Quick Service Restaurants Lead to supervise daily QSR counters and ensure smooth operations with high hospitality standards. You will report to the QSR Assistant General Manager and supervise QSR Sales Associates and Baristas.

Responsibilities include staff training, inventory checks, cashier duties, scheduling support, and maintaining health and sanitation standards while delivering exceptional guest experiences.