QSR Specialist & Guest Experience Lead (Flexible Schedule)

Eataly North America; Dallas (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid Time Off

401K with match

Free family meal daily

Discounts at Eataly

and more!

Job summary

Eataly North America is looking for a QSR Specialist to help manage day-to-day operations across multiple quick service counters at our Dallas marketplace. You will assist with setup, guest service, and maintaining high standards of hospitality and accuracy at the cash register.

You will lead, mentor and support the team, manage inventory and ensure compliance with health and safety standards, while handling transactions and tagging products for freshness.

Qualifications

• High school diploma or equivalent; post-secondary degree preferred
• 1+ year of lead or supervisory experience in food service
• Basic math skills and ability to handle money accurately
• Excellent communication and problem-solving skills
• Knowledge of coffee and coffee production
• Knowledge of Italian cuisine and beverage preferred

Responsibilities

• Provides service across all QSR counters, ensuring the team consistently meets high standards of hospitality
• Sets ups stations and replenishes displays neatly including separation of allergens
• Ensures all items are dated and following FIFO standards
• Manages transactions and ensures accurate accounting
• Prepares necessary collateral, weighs, labels, packages and serves products
• Supports, motivates, guides, educates and mentors team members
• Monitors inventory, checks orders and distributes supplies as needed throughout the department
• Ensures department complies with all quality, health, safety and sanitation standards
• Documents, investigates, resolve and escalates guest incidents
• Assists with administrative duties as needed
• Performs other duties as required or assigned

Skills

Basic math

Communication

Problem solving

Coffee knowledge

Italian cuisine knowledge

Supervisory experience

Cash handling

Education

High school diploma

Tools

Cash register

Job description

Eataly North America is looking for a QSR Specialist to help manage day-to-day operations across multiple quick service counters at our Dallas marketplace. You will assist with setup, guest service, and maintaining high standards of hospitality and accuracy at the cash register.

You will lead, mentor and support the team, manage inventory and ensure compliance with health and safety standards, while handling transactions and tagging products for freshness.