QSR Lead: Guest-First Coffee & Italian Eats

Eatal; Houston (TX); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

401K with match or RRSP

Free family meal daily

Discounts at Eataly

Classes on products and ItalianCuisine

Job summary

Eataly Houston is seeking a Quick Service Lead for our new store opening. This role supervises daily QSR counters, mentors team members, and ensures hospitality standards are met while delivering efficient service to guests.

The ideal candidate has at least 2+ years of lead or supervisory experience in food service, strong math and POS skills, and excellent communication. Availability to work onsite with flexible evenings, weekends, and holidays is required.

Qualifications

• High school graduate or equivalent; post-secondary degree preferred.
• 2+ years of lead or supervisory experience in food service.
• Math skills and ability to handle money accurately.
• Strong knowledge of steps of service.
• Excellent communication and problem-solving skills.
• Knowledge of coffee and coffee production.
• Knowledge of Italian cuisine and beverage preferred.

Responsibilities

• Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly’s operations are running smoothly and high hospitality standards are met.
• Trains, motivates, mentors and organizes team members.
• Purchases supplies, beverages and equipment per the direction of the QSR General Manager.
• Monitors inventory, checks orders and distributes supplies as needed throughout the department.
• Manages transactions and ensures accurate accounting.
• Records shift notes and assists with administrative duties such as scheduling when needed.
• Ensures department complies with all quality, health, safety and sanitation standards.
• Documents, investigates and resolves guest incidents.
• Performs other duties as required or assigned.

Skills

Leadership

Customer service

Communication

Problem solving

Coffee knowledge

Italian cuisine knowledge

Education

High school diploma

Post-secondary degree preferred

Tools

Cash register

Espresso machine

Juicer

Drink blender

Job description

Eataly Houston is seeking a Quick Service Lead for our new store opening. This role supervises daily QSR counters, mentors team members, and ensures hospitality standards are met while delivering efficient service to guests.

The ideal candidate has at least 2+ years of lead or supervisory experience in food service, strong math and POS skills, and excellent communication. Availability to work onsite with flexible evenings, weekends, and holidays is required.