QSR Operations Lead - Guest Experience & Growth

Laguna Development Corp; New Mexico; On-site; USD 50,000 - 65,000; Full time

Job summary

Laguna Development Corp. seeks an experienced QSR Manager to lead all aspects of restaurant operations, ensuring top food quality, service standards, cleanliness, and profitability.

You will oversee daily operations, manage budgets and labor costs, resolve guest concerns, and implement promotions and menu initiatives to drive guest loyalty. The ideal candidate has 3–5 years of restaurant or hospitality management experience, with a bachelor’s degree preferred.

Qualifications

• 3–5 years of restaurant or hospitality management experience.
• Bachelor’s degree preferred or equivalent industry experience.
• ServSafe certification required or ability to obtain it.
• New Mexico driver’s license required.
• Pre-employment screening requirements.

Responsibilities

• Oversee daily restaurant operations to ensure quality, service, and cleanliness.
• Manage budgets and labor costs to meet profitability targets.
• Resolve guest concerns and maintain high guest satisfaction.
• Implement promotions and menu initiatives to drive sales.
• Recruit, train, coach, and evaluate team members; foster a positive culture.

Skills

Team development

Business acumen

Leadership

Operations management

Education

Bachelor’s degree preferred

Tools

ServSafe certification

Job description

Laguna Development Corp. seeks an experienced QSR Manager to lead all aspects of restaurant operations, ensuring top food quality, service standards, cleanliness, and profitability.

You will oversee daily operations, manage budgets and labor costs, resolve guest concerns, and implement promotions and menu initiatives to drive guest loyalty. The ideal candidate has 3–5 years of restaurant or hospitality management experience, with a bachelor’s degree preferred.