QSR Leader: Guest Experience & Ops Excellence

Laguna Development Corp; Albuquerque (NM); On-site; USD 52,000 - 72,000; Full time

Job summary

Laguna Development Corp. seeks a QSR Manager to lead Route 66 Casino Hotel dining operations in Albuquerque, NM. You will oversee all restaurant activities, ensuring food quality, service standards, cleanliness, and profitability while aligning with Dairy Queen franchise standards.

The role requires hands-on leadership, strong business acumen, and a track record of developing teams, managing budgets, and delivering exceptional guest service in a fast-paced environment.

Qualifications

• 3–5 years of restaurant or hospitality management experience.
• Experience leading teams and managing budgets and labor costs.
• Desire to deliver exceptional guest experiences and maintain standards.
• ServSafe certification or ability to obtain it.

Responsibilities

• Lead all aspects of restaurant operations to ensure quality and profitability.
• Oversee budgets and labor costs and ensure compliance with standards.
• Resolve guest concerns and maintain guest satisfaction.
• Implement promotions and menu initiatives to grow sales.
• Recruit, train, coach, and evaluate team members.

Skills

Restaurant leadership

Team development

Budget management

Guest service

Education

Bachelor’s degree preferred

Job description

Laguna Development Corp. seeks a QSR Manager to lead Route 66 Casino Hotel dining operations in Albuquerque, NM. You will oversee all restaurant activities, ensuring food quality, service standards, cleanliness, and profitability while aligning with Dairy Queen franchise standards.

The role requires hands-on leadership, strong business acumen, and a track record of developing teams, managing budgets, and delivering exceptional guest service in a fast-paced environment.