QSR Lead: On-Site Guest Experience & Team Coach

Eataly North America; Houston (TX); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

Paid Parental Leave

401K with match

Bonus program

Free family meal daily

Discounts at Eataly

Classes on products and ItalianCuisine

Referral bonus program

Job summary

Eataly North America is hiring a Quick Service Restaurant Lead in Houston to supervise day-to-day QSR counters, ensuring smooth operations and high hospitality standards. You will interact with guests, train staff, monitor inventory, and oversee transactions on the floor.

The role requires 2+ years in a lead or supervisory position in food service, strong math and cash handling skills, and knowledge of coffee and Italian cuisine. Flexible scheduling and a team-oriented environment are offered.

Qualifications

• High school graduate or equivalent; post-secondary degree preferred.
• 2+ years of lead or supervisory experience in food service.
• Math skills and ability to handle money accurately.
• Knowledge of coffee and coffee production.
• Knowledge of Italian cuisine and beverage preferred.

Responsibilities

• Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly’s operations are running smoothly and high hospitality standards are met
• Trains, motivates, mentors and organizes team members
• Purchases supplies, beverages and equipment per the direction of the QSR General Manager
• Monitors inventory, checks orders and distributes supplies as needed throughout the department
• Manages transactions and ensures accurate accounting
• Records shift notes and assists with administrative duties such as scheduling when needed
• Ensures department complies with all quality, health, safety and sanitation standards
• Documents, investigates and resolves guest incidents
• Performs other duties as required or assigned

Skills

Leadership

Customer service

Communication

Problem solving

Cash handling

Team motivation

Education

High school diploma or equivalent

Post-secondary degree preferred

Tools

Cash register

Espresso machine

Blender

Juicer

Job description

Eataly North America is hiring a Quick Service Restaurant Lead in Houston to supervise day-to-day QSR counters, ensuring smooth operations and high hospitality standards. You will interact with guests, train staff, monitor inventory, and oversee transactions on the floor.

The role requires 2+ years in a lead or supervisory position in food service, strong math and cash handling skills, and knowledge of coffee and Italian cuisine. Flexible scheduling and a team-oriented environment are offered.