QSR Lead: Hospitality Leader & Trainer

Eataly; New York (NY); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

Paid Parental Leave

401K with match

Free family meal daily

Discounts at Eataly

Classes on products and Italian料理

Referral bonus program

Job summary

Eataly in New York City seeks a QSR Lead to supervise day-to-day operations of our quick service counters, including coffee, pastries, gelato, pizza and grab-and-go options. You’ll lead a team, ensure high hospitality standards and accurate transactions while maintaining inventory and scheduling support.

Requirements include 2+ years in a lead role in food service, strong communication and math skills, and a passion for coffee and Italian cuisine.

Qualifications

• 2+ years of lead or supervisory experience in food service.
• Math skills and ability to handle money accurately.
• Strong knowledge of steps of service.
• Excellent communication and problem-solving skills.
• Knowledge of coffee and coffee production.
• Knowledge of Italian cuisine and beverage preferred.
• High school graduate or equivalent; post-secondary degree preferred.

Responsibilities

• Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly’s operations are running smoothly and high hospitality standards are met
• Trains, motivates, mentors and organizes team members
• Purchases supplies, beverages and equipment per the direction of the QSR General Manager
• Monitors inventory, checks orders and distributes supplies as needed throughout the department
• Manages transactions and ensures accurate accounting
• Records shift notes and assists with administrative duties such as scheduling when needed
• Ensures department complies with all quality, health, safety and sanitation standards
• Documents, investigates and resolves guest incidents
• Performs other duties as required or assigned

Skills

Lead experience

Customer service

Communication skills

Cash handling

Team motivation

Education

High school diploma

Post-secondary degree preferred

Tools

Cash register

Espresso machine

Juicer

Drink blender

Job description

Eataly in New York City seeks a QSR Lead to supervise day-to-day operations of our quick service counters, including coffee, pastries, gelato, pizza and grab-and-go options. You’ll lead a team, ensure high hospitality standards and accurate transactions while maintaining inventory and scheduling support.

Requirements include 2+ years in a lead role in food service, strong communication and math skills, and a passion for coffee and Italian cuisine.