Hospitality Quick Service Lead – Ops & Team Training

Eataly; Houston (TX); Hybrid; USD 26,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

401K with match or RRSP

Free family meal daily

Discounts at Eataly

Classes on products and ItalianCuisine

Job summary

Eataly Houston is seeking a Quick Service Lead for our new store opening. The role supervises QSR counters, ensures hospitality standards, and coordinates with the QSR General Manager to keep daily operations running smoothly.

The ideal candidate has supervisory experience in food service, strong money-handling skills, and knowledge of coffee and Italian cuisine. This on-site position requires flexibility to work evenings, weekends, and holidays at a bustling marketplace.

Qualifications

• High school graduate or equivalent; post-secondary degree preferred.
• 2+ years of lead or supervisory experience in food service.
• Math skills and ability to handle money accurately.
• Strong knowledge of steps of service.
• Excellent communication and problem-solving skills.
• Knowledge of coffee and coffee production.
• Knowledge of Italian cuisine and beverage preferred.

Responsibilities

• Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly’s operations are running smoothly and high hospitality standards are met
• Trains, motivates, mentors and organizes team members
• Purchases supplies, beverages and equipment per the direction of the QSR General Manager
• Monitors inventory, checks orders and distributes supplies as needed throughout the department
• Manages transactions and ensures accurate accounting
• Records shift notes and assists with administrative duties such as scheduling when needed
• Ensures department complies with all quality, health, safety and sanitation standards
• Documents, investigates and resolves guest incidents
• Performs other duties as required or assigned

Skills

Leadership experience

Communication skills

Problem solving

Money handling

Coffee knowledge

Education

High school diploma or equivalent

Post-secondary degree preferred

Tools

Espresso machine

Blender

Juicer

Cash register

Job description

Eataly Houston is seeking a Quick Service Lead for our new store opening. The role supervises QSR counters, ensures hospitality standards, and coordinates with the QSR General Manager to keep daily operations running smoothly.

The ideal candidate has supervisory experience in food service, strong money-handling skills, and knowledge of coffee and Italian cuisine. This on-site position requires flexibility to work evenings, weekends, and holidays at a bustling marketplace.