QSR Lead: Hospitality, Training & Ops

Eatal; New York (NY); On-site; USD 46,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

401K with match

Free family meal daily

Discounts at Eataly

Classes on products and ItalianCuisine

Job summary

Eataly Downtown is looking for a Quick Service Restaurants Lead to supervise daily operations of the QSR counters. You will work onsite, lead the team, and ensure high hospitality standards while overseeing transactions and inventory management.

The role requires 2+ years in lead/supervisory food service, strong math and communication skills, and knowledge of coffee and Italian cuisine. Evening/weekend shifts and lifting up to 50 lbs are common.

Qualifications

• High school graduate or equivalent; post-secondary degree preferred.
• 2+ years of lead or supervisory experience in food service.
• Math skills and ability to handle money accurately.
• Strong knowledge of steps of service.
• Excellent communication and problem-solving skills.
• Knowledge of coffee and coffee production.
• Knowledge of Italian cuisine and beverage preferred.

Responsibilities

• Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure operations run smoothly and hospitality standards are met.
• Trains, motivates, mentors and organizes team members.
• Purchases supplies, beverages and equipment per direction of the QSR GM.
• Monitors inventory, checks orders and distributes supplies.
• Manages transactions and ensures accurate accounting.
• Records shift notes and assists with scheduling when needed.
• Ensures department complies with quality, health, safety and sanitation standards.
• Documents, investigates and resolves guest incidents.
• Performs other duties as required.

Skills

Leadership

Customer service

Money handling

Communication

Problem solving

Coffee knowledge

Education

High school diploma or equivalent

Tools

Cash register

Espresso machine

Job description

Eataly Downtown is looking for a Quick Service Restaurants Lead to supervise daily operations of the QSR counters. You will work onsite, lead the team, and ensure high hospitality standards while overseeing transactions and inventory management.

The role requires 2+ years in lead/supervisory food service, strong math and communication skills, and knowledge of coffee and Italian cuisine. Evening/weekend shifts and lifting up to 50 lbs are common.