QSR Lead & Team Mentor — Italian Market

Eataly North America; Boston (MA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

401K with match

Free family meal daily

Discounts at Eataly

Classes on products and Italian cucina

Job summary

Eataly Boston is seeking a Quick Service Restaurant (QSR) Specialist to support day-to-day QSR counter operations. You will report to the QSR General Manager and QSR Assistant General Managers, providing service across counters and ensuring high hospitality standards.

You will set up stations, manage displays, handle transactions, and mentor team members while ensuring accuracy, allergen separation, FIFO, and quality/safety compliance.

Qualifications

• High school diploma or equivalent; post-secondary degree preferred.
• 1+ year of lead or supervisory experience in food service.
• Excellent communication and problem-solving skills.
• Knowledge of coffee and coffee production.
• Knowledge of Italian cuisine and beverage preferred.

Responsibilities

• Provides service across all QSR counters, ensuring the team consistently meets high standards of hospitality.
• Sets ups stations and replenishes displays neatly including separation of allergens.
• Ensures all items are dated and following First in First Out (FIFO) standards.
• Manages transactions and ensures accurate accounting.
• Prepares necessary collateral, weighs, labels, packages and serves products.
• Supports, motivates, guides, educates and mentors team members.
• Monitors inventory, checks orders and distributes supplies as needed throughout the department.
• Ensures department complies with all quality, health, safety and sanitation standards.
• Documents, investigates, resolve and escalates guest incidents.
• Assists with administrative duties as needed.
• Performs other duties as required or assigned.

Skills

Team leadership

Customer service

Cash handling

Communication

Education

High school diploma

Post-secondary degree preferred

Tools

Cash register operation

Espresso machine operation

Job description

Eataly Boston is seeking a Quick Service Restaurant (QSR) Specialist to support day-to-day QSR counter operations. You will report to the QSR General Manager and QSR Assistant General Managers, providing service across counters and ensuring high hospitality standards.

You will set up stations, manage displays, handle transactions, and mentor team members while ensuring accuracy, allergen separation, FIFO, and quality/safety compliance.