QA Team Lead - Quality, Compliance & Continuous Improvement

DHL Supply Chain; Annville (Lebanon County); On-site; Confidential; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Discounted Stock Purchase

401K

PTO policy

Job summary

DHL Supply Chain is seeking a Quality Assurance Supervisor to oversee a defined QA program and ensure site compliance with the DHL Quality Management System and customer/regulatory requirements.

The role supervises hourly associates, supports audits, tracks QA metrics, and partners with QA leadership to deliver regular management reports while driving continuous improvement across the site.

Qualifications

• Bachelor's degree or equivalent preferred
• QA knowledge preferred
• People management experience preferred
• Sufficient computer application experience
• Strong written and verbal communication
• Data analysis experience
• Training and facilitation skills
• Self management

Responsibilities

• Supports the maintenance and continuous improvement of the overall quality system or a specific procedure, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures/work instructions.
• Provide support on key regulatory, customer and 3rd party audits.
• Track, monitor, and report quality assurance metrics for the site.
• Monitor the training and development of site associates to ensure compliance to processes and regulations
• Be a customer point of contact for QA related issues/initiatives as assigned.
• Partner with QA management to develop, distribute and maintain regular management reports.
• Meet regulatory requirements relevant to their operations on a daily basis
• Ensure customer service and business standards requirements are met daily
• Plan, conduct, and act upon inspection processes- Gemba; Standards Confirmation etc on a daily basis
• Supervise, coach, and train hourly associates supporting quality assurance and control activities (e.g. Operators, QA Tech I, QA Tech II, etc)
• Other duties as assigned

Skills

Quality Assurance

People management

Data analysis

Communication

Training & facilitation

Self management

Education

Bachelor's Degree

Job description

DHL Supply Chain is seeking a Quality Assurance Supervisor to oversee a defined QA program and ensure site compliance with the DHL Quality Management System and customer/regulatory requirements.

The role supervises hourly associates, supports audits, tracks QA metrics, and partners with QA leadership to deliver regular management reports while driving continuous improvement across the site.