QA Supervisor - 2nd Shift (Mon-Fri, 2pm-10pm)

DHL Supply Chain; Goodyear (AZ); On-site; Confidential; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Discounted Stock Purchase

PTO

Job summary

Quality Assurance Supervisor at DHL Supply Chain leads QA activities, supports audits, and drives continuous improvement to meet site and customer requirements. This role directs hourly QA staff and ensures compliance with regulatory standards.

The position emphasizes data-driven quality metrics, training development, and strong collaboration with QA management to deliver reliable performance and customer service excellence.

Qualifications

• Bachelor's degree, preferred.
• Some knowledge of QA, preferred.
• People management experience, preferred.
• Sufficient computer application experience.
• Strong written and verbal communication.
• Data analysis experience.
• Training and facilitation skills.
• Self management.

Responsibilities

• Supports maintenance and continuous improvement of the quality system and procedures.
• Provide support on regulatory, customer and 3rd party audits.
• Track, monitor, and report quality assurance metrics for the site.
• Monitor training and development of site associates to ensure compliance.
• Be a customer point of contact for QA related issues/initiatives.
• Partner with QA management to develop, distribute and maintain reports.
• Meet regulatory requirements relevant to operations daily.
• Ensure customer service and business standards are met daily.
• Plan, conduct, and act upon inspection processes daily.
• Supervise, coach, and train hourly QA staff.
• Other duties as assigned.

Skills

People management

Data analysis

QA knowledge

Communication

Training facilitation

Self management

Education

Bachelor's degree

Tools

Computer applications

Job description

Quality Assurance Supervisor at DHL Supply Chain leads QA activities, supports audits, and drives continuous improvement to meet site and customer requirements. This role directs hourly QA staff and ensures compliance with regulatory standards.

The position emphasizes data-driven quality metrics, training development, and strong collaboration with QA management to deliver reliable performance and customer service excellence.