Quality Assurance Manager - Compliance & Improvement

DHL Supply Chain; Olive Branch (MS); On-site; Confidential; Full time

Benefits offered by this job

Competitive wages

Affordable health/dental/vision & life

401K plan

Paid vacation and holidays

Job summary

DHL Supply Chain is seeking a Quality Assurance Manager to lead QA activities across single/multiple sites, ensuring regulatory compliance and continual improvement. The role focuses on CAPA, audits, and cross-functional collaboration with stakeholders to meet customer expectations and quality requirements.

The position emphasizes experience with gCxP and regulatory standards, developing QA talent, and driving efficiency across quality systems.

Qualifications

• Bachelor’s degree or 5+ years experience in QA/quality
• Graduate degree preferred in related field
• Quality control certifications (RAC, Six-Sigma) preferred

Responsibilities

• Oversee the maintenance and continuous improvement of the quality system including CAPA management, internal quality audits, self-assessments, change control, document control and SOPs/WIs
• Oversee licenses, permits and registrations process
• Manage regulatory compliance with cGxP, contracts and customer requirements; report to executive management
• Ensure validation of systems and equipment and maintain change control processes
• Hire, train and develop quality associates
• Monitor training and development for regulatory compliance
• Coordinate with continuous improvement teams on workshops and initiatives
• Review regulatory, customer and third-party audits and provide recommendations
• Identify trends in QA metrics for the organization
• Serve as primary customer contact for QA-related issues
• Develop, distribute and maintain management reports
• Manage site suppliers and audit processes
• Provide business development support and represent DHL in customer events and meetings

Skills

CAPA management

Internal audits

Change control

Document control

SOPs & WI

Education

Bachelor’s degree in related field

Graduate’s degree in related field

Certification in quality control (RAC, Six-Sigma)

Job description

DHL Supply Chain is seeking a Quality Assurance Manager to lead QA activities across single/multiple sites, ensuring regulatory compliance and continual improvement. The role focuses on CAPA, audits, and cross-functional collaboration with stakeholders to meet customer expectations and quality requirements.

The position emphasizes experience with gCxP and regulatory standards, developing QA talent, and driving efficiency across quality systems.