QA & Support Intern — Hybrid, Train & Process Docs

New York State Teachers' Retirement System; Wyoming; Hybrid; USD 23,000 - 32,000; Full time

Job summary

New York State Teachers' Retirement System seeks a Quality Assurance and Support (QAS) Student Intern to assist multiple Units within the QAS department. The incumbent will primarily assist the DOSS Unit with document prep and scanning, and also help the Documentation and Training Unit with trainings and procedure documentation.

They will also assist the Resource Unit with document processing. The internship is hybrid and offers exposure to retirement system operations while gaining hands-on

Qualifications

• Currently enrolled in a full‑time bachelor's or master's degree program with at least one semester remaining to complete all degree requirements following the internship.
• Commitment to providing exceptional customer service
• Excellent communication skills
• Excellent interpersonal skills
• Experience using Microsoft Office products including Access, Excel and Word

Responsibilities

• Prepping ceased cases for scanning
• Prepping incoming mail for scanning to member files
• Scanning documents
• Processing retirement applications
• Creating sections of divisional training programs
• Assisting in facilitating divisional training programs
• Developing and format procedures for units within the Member Relations division
• Providing general administrative support to the QAS team

Skills

Excellent communication skills

Excellent interpersonal skills

Commitment to exceptional customer服务

Education

Pursuing bachelor’s or master’s degree

Tools

Microsoft Access

Microsoft Excel

Microsoft Word

Job description

New York State Teachers' Retirement System seeks a Quality Assurance and Support (QAS) Student Intern to assist multiple Units within the QAS department. The incumbent will primarily assist the DOSS Unit with document prep and scanning, and also help the Documentation and Training Unit with trainings and procedure documentation.

They will also assist the Resource Unit with document processing. The internship is hybrid and offers exposure to retirement system operations while gaining hands-on