Quality Assurance & Training Support Intern

NYSTRS; City of Albany (NY); Hybrid; USD 23,000 - 32,000; Full time

Job summary

NYSTRS is offering a Quality Assurance and Support (QAS) Student Intern position designed to support the DOSS, Documentation and Training, and Resource Units within the QAS department. The role focuses on document prep, scanning, and assisting with trainings and procedures.

The ideal candidate is enrolled in a full-time bachelor’s or master’s degree program, has strong Microsoft Office skills, and demonstrates exceptional customer service and communication abilities.

Qualifications

• Must be currently enrolled in a full-time bachelor's or master's degree program with at least one semester remaining to complete all degree requirements after the internship.
• Sponsorship is not available; applicants must have unrestricted work authorization in the United States.

Responsibilities

• Prepping ceased cases for scanning.
• Prepping incoming mail for scanning to member files.
• Scanning documents.
• Processing retirement applications.
• Creating sections of divisional training programs.
• Assisting in facilitating divisional training programs.
• Developing and format procedures for units within the Member Relations division.
• Providing general administrative support to the QAS team.

Skills

Customer service

Communication skills

Interpersonal skills

Microsoft Office

Education

Enrolled in Bachelor's or Master's program

Tools

Microsoft Access

Excel

Word

Job description

NYSTRS is offering a Quality Assurance and Support (QAS) Student Intern position designed to support the DOSS, Documentation and Training, and Resource Units within the QAS department. The role focuses on document prep, scanning, and assisting with trainings and procedures.

The ideal candidate is enrolled in a full-time bachelor’s or master’s degree program, has strong Microsoft Office skills, and demonstrates exceptional customer service and communication abilities.