Quality Assurance and Support Intern

NYSTRS; Albany (OR); Hybrid; USD 23,000 - 32,000; Full time

Job summary

NYSTRS Quality Assurance and Support Intern position offers hands-on experience across multiple units, including DOSS, Documentation & Training, and the Resource Unit. You will assist with document prep, scanning, and the development of training materials and procedures, supporting member services.

The role emphasizes customer service, communication, and teamwork in a hybrid work setting, with duties ranging from scanning to processing retirement applications.

Qualifications

• Must be enrolled in a full-time bachelor's or master's degree program with at least one semester remaining.
• Excellent communication skills.
• Commitment to providing exceptional customer service.
• Experience with Microsoft Office products including Access, Excel and Word.

Responsibilities

• Prepping ceased cases for scanning
• Prepping incoming mail for scanning to member files
• Scanning documents
• Processing retirement applications
• Creating sections of divisional training programs
• Assisting in facilitating divisional training programs
• Developing and format procedures for units within the Member Relations division
• Providing general administrative support to the QAS team

Skills

Customer service

Communication

Interpersonal skills

Education

Bachelor's or Master's degree program

Tools

Microsoft Office

Job description

All postings will close at 12:01am EST on the date indicated under posting end date.

_ Note: Sponsorship is not available for this position. Applicants must hold unrestricted work authorization. NYSTRS is unable to sponsor or assume sponsorship of an employment visa for this position now or in the future. _

Position Summary

The Quality Assurance and Support (QAS) Student Intern will have the opportunity to work closely alongside members of multiple Units in the QAS department. The incumbent will primarily assist the DOSS Unit with document prep and scanning. They will also assist the Documentation and Training Unit with creating and presenting trainings and developing procedure documentation. They will also assist the Resource Unit with document processing.

Minimum Qualifications

Candidates must be currently enrolled in a full-time bachelor's or master's degree program with at least one semester remaining to complete all degree requirements following the internship.

Preferred Qualifications

• Commitment to providing exceptional customer service

• Excellent communication skills

• Excellent interpersonal skills

• Experience using Microsoft Office products including Access, Excel and Word

Work Modality

Currently we have a hybrid work schedule which may be subject to change in the future.

Job Duties

The Quality Assurance and Support Intern will be responsible for, but not limited to, the following duties:

• Prepping ceased cases for scanning

• Prepping incoming mail for scanning to member files

• Scanning documents

• Processing retirement applications

• Creating sections of divisional training programs

• Assisting in facilitating divisional training programs

• Developing and format procedures for units within the Member Relations division

• Providing general administrative support to the QAS team

Salary Grade

This is a non-graded position

Salary Range

$20.00 per hour

Job Type

Temporary

At NYSTRS, diversity, equity, and inclusion are integral to our mission of providing our members with a secure pension and exceptional customer service. We are committed to fostering an inclusive and equitable culture where all diversity is valued and recognized as a source of strength and enrichment across all operations.

NYSTRS is proud to provide equal opportunities to all employees and qualified applicants without regard to race, color, religion, creed, sex, gender expression or identity, national origin, age, ability and disability status, veteran status, marital status, pregnancy status, sexual orientation, citizenship, or any other legally protected class. We are committed to being a workplace that attracts, supports, and retains talented individuals from diverse backgrounds and experiences while championing equal opportunity across recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.