Quality Assurance and Support Intern

NYSTRS; City of Albany (NY); Hybrid; USD 23,000 - 32,000; Full time

Job summary

NYSTRS is offering a Quality Assurance and Support (QAS) Student Intern position designed to support the DOSS, Documentation and Training, and Resource Units within the QAS department. The role focuses on document prep, scanning, and assisting with trainings and procedures.

The ideal candidate is enrolled in a full-time bachelor’s or master’s degree program, has strong Microsoft Office skills, and demonstrates exceptional customer service and communication abilities.

Qualifications

• Must be currently enrolled in a full-time bachelor's or master's degree program with at least one semester remaining to complete all degree requirements after the internship.
• Sponsorship is not available; applicants must have unrestricted work authorization in the United States.

Responsibilities

• Prepping ceased cases for scanning.
• Prepping incoming mail for scanning to member files.
• Scanning documents.
• Processing retirement applications.
• Creating sections of divisional training programs.
• Assisting in facilitating divisional training programs.
• Developing and format procedures for units within the Member Relations division.
• Providing general administrative support to the QAS team.

Skills

Customer service

Communication skills

Interpersonal skills

Microsoft Office

Education

Enrolled in Bachelor's or Master's program

Tools

Microsoft Access

Excel

Word

Job description

Note: Sponsorship is not available for this position. Applicants must hold unrestricted work authorization. NYSTRS is unable to sponsor or assume sponsorship of an employment visa for this position now or in the future.

The Quality Assurance and Support (QAS) Student Intern will have the opportunity to work closely alongside members of multiple Units in the QAS department. The incumbent will primarily assist the DOSS Unit with document prep and scanning. They will also assist the Documentation and Training Unit with creating and presenting trainings and developing procedure documentation. They will also assist the Resource Unit with document processing.

Minimum Qualifications

• Candidates must be currently enrolled in a full-time bachelor's or master's degree program with at least one semester remaining to complete all degree requirements following the internship.

Preferred Qualifications

• Commitment to providing exceptional customer service
• Excellent communication skills
• Excellent interpersonal skills
• Experience using Microsoft Office products including Access, Excel and Word

Work Modality

Currently we have a hybrid work schedule which may be subject to change in the future.

Job Duties

• Prepping ceased cases for scanning
• Prepping incoming mail for scanning to member files
• Scanning documents
• Processing retirement applications
• Creating sections of divisional training programs
• Assisting in facilitating divisional training programs
• Developing and format procedures for units within the Member Relations division
• Providing general administrative support to the QAS team

Salary Grade: This is a non-graded position. Salary Range: $20.00 per hour. Job Type: Temporary.

At NYSTRS, diversity, equity, and inclusion are integral to our mission of providing our members with a secure pension and exceptional customer service. We are committed to fostering an inclusive and equitable culture where all diversity is valued and recognized as a source of strength and enrichment across all operations. NYSTRS is proud to provide equal opportunities to all employees and qualified applicants without regard to race, color, religion, creed, sex, gender expression or identity, national origin, age, ability and disability status, veteran status, marital status, pregnancy status, sexual orientation, citizenship, or any other legally protected class. We are committed to being a workplace that attracts, supports, and retains talented individuals from diverse backgrounds and experiences while championing equal opportunity across recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Established in 1921 by the New York State Legislature, the New York State Teachers' Retirement System (NYSTRS) provides retirement, disability and death benefits to eligible New York State public school teachers and administrators. The System is among the 10-largest public pension funds in the nation based on total assets. Our Mission: To provide our members with a secure pension. Our Vision: To be the model for pension fund excellence and exceptional customer service. Our Values: Respect, Excellence, Diversity, Balance, Integrity, Resourcefulness, Diligence.