Quality Assurance & Support Intern - Hybrid

NYSTRS; Albany (OR); Hybrid; USD 23,000 - 32,000; Full time

Job summary

NYSTRS Quality Assurance and Support Intern position offers hands-on experience across multiple units, including DOSS, Documentation & Training, and the Resource Unit. You will assist with document prep, scanning, and the development of training materials and procedures, supporting member services.

The role emphasizes customer service, communication, and teamwork in a hybrid work setting, with duties ranging from scanning to processing retirement applications.

Qualifications

• Must be enrolled in a full-time bachelor's or master's degree program with at least one semester remaining.
• Excellent communication skills.
• Commitment to providing exceptional customer service.
• Experience with Microsoft Office products including Access, Excel and Word.

Responsibilities

• Prepping ceased cases for scanning
• Prepping incoming mail for scanning to member files
• Scanning documents
• Processing retirement applications
• Creating sections of divisional training programs
• Assisting in facilitating divisional training programs
• Developing and format procedures for units within the Member Relations division
• Providing general administrative support to the QAS team

Skills

Customer service

Communication

Interpersonal skills

Education

Bachelor's or Master's degree program

Tools

Microsoft Office

Job description

NYSTRS Quality Assurance and Support Intern position offers hands-on experience across multiple units, including DOSS, Documentation & Training, and the Resource Unit. You will assist with document prep, scanning, and the development of training materials and procedures, supporting member services.

The role emphasizes customer service, communication, and teamwork in a hybrid work setting, with duties ranging from scanning to processing retirement applications.