Quality Assurance Supervisor: Lead Audits & Continuous Improvement

supply-chain; Waddell (AZ); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Discounted Stock Purchase

401K

PTO

Job summary

The Quality Assurance Supervisor at DHL Supply Chain oversees the site quality program and regulatory compliance, leading a team of hourly QA staff. The role focuses on continuous improvement, CAPA management, audits, and QA metrics to ensure customer and regulatory standards are met.

Ideal candidates have a Bachelor's degree, strong communication, data analysis skills, and prior people management experience.

Qualifications

• Bachelor's degree preferred.
• Some knowledge of QA preferred.
• People management experience preferred.
• Sufficient computer application experience.
• Strong written and verbal communication.
• Data analysis experience.
• Training and facilitation skills.
• Self management.

Responsibilities

• Supports the maintenance and continuous improvement of the overall quality system or a specific procedure, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures/work instructions.
• Provide support on key regulatory, customer and 3rd party audits.
• Track, monitor, and report quality assurance metrics for the site.
• Monitor the training and development of site associates to ensure compliance to processes and regulations
• Be a customer point of contact for QA related issues/initiatives as assigned.
• Partner with QA management to develop, distribute and maintain regular management reports.
• Meet regulatory requirements relevant to their operations on a daily basis
• Ensure customer service and business standards requirements are met daily
• Plan, conduct, and act upon inspection processes- Gemba; Standards Confirmation etc on a daily basis
• Supervise, coach, and train hourly associates supporting quality assurance and control activities (e.g. Operators, QA Tech I, QA Tech II, etc)
• Other duties as assigned

Skills

QA knowledge

People management

Data analysis

Training and facilitation

Communication skills

Self management

Computer literacy

Education

Bachelor's degree

Job description

The Quality Assurance Supervisor at DHL Supply Chain oversees the site quality program and regulatory compliance, leading a team of hourly QA staff. The role focuses on continuous improvement, CAPA management, audits, and QA metrics to ensure customer and regulatory standards are met.

Ideal candidates have a Bachelor's degree, strong communication, data analysis skills, and prior people management experience.