QA Specialist: Quality Assurance & Coaching (Remote)

Everise; Tallahassee (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Everise in Florida is seeking a Specialist - Quality Assurance to monitor and coach call center associates to meet client quality guidelines. You will audit transactions, participate in calibration sessions, and help keep training materials up to date.

The role emphasizes attention to detail, strong communication, and independence in daily tasks. Candidates should have at least 1 year in customer service or sales, a high school diploma (some college preferred), and proficiency with MS Word and

Qualifications

• At least 1 year of customer service and/or sales experience, preferably in a call center environment.
• High school diploma or equivalent required; some college preferred.
• Proficiency in Microsoft Office applications, especially MS Word and Excel.
• Excellent oral and written communication skills.
• Detail-oriented.
• Analytical skills.
• Exceptional motivational and interpersonal skills.
• Able to work independently.
• Flexible Schedule.
• Dependability regarding completion of assignments and attendance.

Responsibilities

• Monitor/audit each assigned associate in accordance with Everise and client requirements.
• Work with supervisors and management to ensure that all associates are meeting quality standards.
• Provide training as needed to both new hires and experienced associates.
• Attend and contribute to both internal and client calibration sessions.
• Remain knowledgeable on project information by keeping training manual and memos updated, and taking calls on assigned engagement(s).
• Any other duties and responsibilities assigned by management of the company.

Skills

Customer service

Sales experience

Detail oriented

Analytical skills

Communication skills

Independent worker

Flexible schedule

Dependability

Education

High school diploma

Some college

Tools

MS Word

Excel

Job description

Everise in Florida is seeking a Specialist - Quality Assurance to monitor and coach call center associates to meet client quality guidelines. You will audit transactions, participate in calibration sessions, and help keep training materials up to date.

The role emphasizes attention to detail, strong communication, and independence in daily tasks. Candidates should have at least 1 year in customer service or sales, a high school diploma (some college preferred), and proficiency with MS Word and