QA Publications Specialist: Clear Policy & User Docs

Gainwell Technologies; California; Remote; USD 45,000 - 70,000; Full time

Benefits offered by this job

401(k) employer match

Health benefits

Flexible vacation policy

Educational assistance

Job summary

Gainwell Technologies is seeking a Publications QA Specialist to maintain an Excel-based Dashboard and coordinate monthly deliverables with State stakeholders. The role involves writing, editing, and maintaining Publications SOPs, and translating technical policy into accessible language for the public.

You will collaborate with both technical and non-technical staff, draft end-user materials, and organize online help documents.

Qualifications

• Three to five years writing and editing experience.
• Bachelor's degree or equivalent in communications, journalism, technical writing, or related field preferred.
• Experience with Microsoft Word, Excel, SharePoint, and Adobe Acrobat.
• Experience with industry writing style such as grammar, sentence form, and structure.
• Ability to handle multiple projects on varying deadlines.

Responsibilities

• Maintain an Excel-based Dashboard.
• Facilitate semi-monthly meetings with State stakeholders to review all monthly deliverables.
• Writes, edits and maintains Publications SOPs and State policy in user-friendly terms.
• Collaborates with technical and non-technical staff to create and refine draft materials.
• Writes, organizes, and reviews online help documents and policy announcements.
• Gathers and researches previous documentation for reference.
• Coordinates multiple projects on various deadlines and escalates issues timely.

Skills

Writing and editing

Project management

Communication

Education

Bachelor's degree or equivalent in communications, journalism, technical writing

Tools

Microsoft Word

Excel

SharePoint

Adobe Acrobat

Job description

Gainwell Technologies is seeking a Publications QA Specialist to maintain an Excel-based Dashboard and coordinate monthly deliverables with State stakeholders. The role involves writing, editing, and maintaining Publications SOPs, and translating technical policy into accessible language for the public.

You will collaborate with both technical and non-technical staff, draft end-user materials, and organize online help documents.