Quality Assurance (QA) Publications Specialist

Gainwell Technologies; West Sacramento (CA); Remote; USD 45,000 - 70,000; Full time

Benefits offered by this job

401(k) match

Health benefits

Flexible vacation policy

Educational assistance

Job summary

Gainwell Technologies seeks a QA Publications Specialist to maintain an Excel-based Publications Dashboard and coordinate monthly deliverables. The role involves writing and editing Publications SOPs, researching and simplifying state policies for public use, and collaborating across technical and non-technical teams.

The candidate will produce announcements about policy implementations and system changes, manage multiple concurrent projects, and support end users with clear documentation and

Qualifications

• Three to five years of writing and editing experience.
• Bachelor's degree or equivalent in communications, journalism, technical writing, or related field preferred.
• Experience with Word, Excel, SharePoint, and Adobe Acrobat.

Responsibilities

• Maintain an Excel-based Publications Dashboard and manage monthly updates.
• Write, edit, and maintain Publications SOPs and policy-related documents.
• Collaborate with technical and non-technical staff to draft materials and explain technical concepts clearly.
• Develop announcements for policy implementations and system changes affecting State policy.
• Coordinate multiple projects with strict deadlines and escalate issues as needed.

Skills

Writing & Editing

MS Word

MS Excel

SharePoint

Adobe Acrobat

Technical Writing

Education

Bachelor's degree or equivalent in communications, journalism, technical writing, or related field

Tools

Microsoft Word

Microsoft Excel

SharePoint

Adobe Acrobat

Job description

Quality Assurance (QA) Publications Specialist

Date: Oct 14, 2026

Location: Any city, CA, US, 99999

Work Mode: Virtual (Exception only)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

Primarily responsible for maintenance of Publications Excel-based Document Control Dashboard. Coordinates monthly cycle to update documents and maintain historical versions. Writes, edits and maintains Publications SOPs. As needed, researches, writes, and edits State policy for use in documents such as articles, manuals, and user guides. Responsible for developing announcements regarding implementation of State policy, as well as changes to systems that support State policy.

Your role in our mission

• Maintain an Excel-based Dashboard
• Facilitate semi-monthly meetings with State stakeholders to review all monthly deliverables.
• Writes, edits and maintains Publications SOPs. As needed, researches, writes, and edits State policy for use in documents such as articles, manuals, and user guides to provide the public with information regarding technical areas in a less technical way.
• Collaborates with technical and non-technical staff to create and refine draft materials. Collaboration styles include, but are not limited to, interviewing internal and external staff, reading previous documentation, and conducting cross-discipline meetings.
• Writes, organizes, and reviews online help documents, policy and system change announcements to support end users.
• Uses a variety of resources to gather and research previous documentation for use as a reference in their drafted materials.
• Coordinates multiple projects on various deadlines and escalates issues in a timely manner.

What we're looking for

• Three to five years’ writing and editing experience
• Bachelor's degree or equivalent experience in communications, journalism, technical writing, or related field preferred.
• Experience working with Microsoft Word, Excel, SharePoint, and Adobe Acrobat
• Experience working with industry writing style such as grammar, sentence form, and structure.
• Ability to handle multiple projects on varying deadlines

What you should expect in this role

• Interacting with internal and external customers throughout your workday.
• Using computer and business solutions software to complete projects.
• Using your writing skills to convert technical knowledge into easily understood terms.
• Working independently and as part of a team.
• Working from home with the ability to be in office when requested. Prefer within 50-mile radius of West Sacramento; will consider beyond radius, but must reside in CA.
• Opportunities to travel through your work (0-10%)
• Video cameras must be used during all interviews, as well as during the initial week of orientation
• The deadline to submit applications for this posting is 10/30/2026

The pay range for this position is $45,300.00 - $70,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.