Publication Lead: Policy & Publishing Excellence

Gainwell Technologies; California; Hybrid; USD 69,000 - 99,000; Full time

Benefits offered by this job

Flexible vacation policy

Educational assistance

401(k) match

Health benefits

Job summary

Gainwell Technologies is seeking an experienced Publications Lead to oversee the development, review, and publication of provider communications for the Medi-Cal Providers Website, including policy updates, FAQs, and manuals.

You will act as a SME for publication standards and project management, guiding a Publications team, coordinating with cross-functional stakeholders, and ensuring timely delivery of high-quality content while working from home with occasional in-office meetings in

Qualifications

• 7+ years of experience writing, editing, developing publications and policy communications, content management, or other related experience.
• Bachelor's degree or equivalent experience in Communications, Journalism, Technical Writing, English, Public Administration, or a related field preferred.
• Advanced experience with Microsoft Word, Excel, SharePoint, Adobe Acrobat Professional, and content management tools, along with strong knowledge of writing standards, editing principles, grammar, style guides, and best publication practices.

Responsibilities

• Provide day-to-day work guidance to all Publications team members, serving as SME for Publications processes, standards, and operational procedures.
• Resolve complex operational issues and escalat e concerns as appropriate.
• Partner with supervisor and organizational leaders as needed to monitor key performance indicators, communicate operational status and support Workforce Management (WFM) and invoice activities.
• Assist supervisor with balancing team priorities, workload distribution and resources allocation to ensure publication timelines are met.
• Participate in hiring process, including interviewing potential candidates.
• Supports onboarding, training, cross-training, and professional development efforts to build team knowledge and enhance performance.
• Determine the scope and timeline of new requests to plan projects. Lead and coordinate project plans, determine resources, etc. Ensure projects and products meet contractual deadlines, quality standards and client needs.
• Act as the primary point of contact for complex policy and system change communications, partnering with business, technical, and program stakeholders to develop messaging and publication strategies.Facilitate stakeholder interviews, cross-functional meetings, and content reviews to gather requirements, validate information, and drive alignment on publication deliverables.
• Manage multiple high-priority publication projects, develops and maintains publication processes and best practices, identifies risks, and ensures timely delivery of critical policy and system communications.

Skills

Publication writing

Editing

Content management

Project management

Leadership

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Word

Excel

SharePoint

Adobe Acrobat Professional

Content management tools

Job description

Gainwell Technologies is seeking an experienced Publications Lead to oversee the development, review, and publication of provider communications for the Medi-Cal Providers Website, including policy updates, FAQs, and manuals.

You will act as a SME for publication standards and project management, guiding a Publications team, coordinating with cross-functional stakeholders, and ensuring timely delivery of high-quality content while working from home with occasional in-office meetings in