QA Manager, Loan Origination Quality & Delivery

Zippy; Butlerville (IN); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Stock options

Excellent benefits

Competitive pay

Job summary

The Manager, Quality Assurance at Zippy leads the pre-close and post-close QA programs across the loan origination lifecycle, ensuring timely, accurate file reviews and identifying risks before they affect borrowers, regulators, or investors.

This role combines hands-on QA expertise with people leadership, coaching QA analysts, managing performance, calibration, and ensuring findings are supported by policy and investor requirements.

Responsibilities

• Lead, coach, and develop a team of QA professionals responsible for pre‑close and post‑close loan reviews
• Establish clear expectations, hold regular one‑on‑one meetings, and provide timely, specific, and constructive feedback
• Manage performance concerns promptly and consistently, including documenting expectations and improvement plans when needed
• Assess individual and team training needs and deliver or coordinate training, calibration, mentoring, and development opportunities
• Support employee engagement, retention, succession planning, and readiness for expanded responsibilities
• Foster a professional, accountable, collaborative, and psychologically safe team environment
• Oversee the execution of pre‑close and post‑close quality assurance reviews across the full loan origination process
• Ensure reviews are accurate, consistently scored, completed within established service levels, and supported by clear evidence
• Maintain strong quality controls by monitoring removal rates, investor findings, repeat findings, and other program‑level measures
• Conduct regular calibration sessions and targeted review validation to promote consistent interpretation and application of requirements
• Ensure QA appropriately identifies policy, procedural, compliance, regulatory, documentation, and investor risks
• Validate that findings are grounded in applicable policy, procedure, law, regulation, investor requirements, or documented business standards
• Escalate material, systemic, or emerging risks and track agreed corrective actions through resolution
• Lead weekly meetings with managers across the organization to review QA findings, trends, recurring issues, and remediation progress
• Serve as the primary escalation point for disputed findings, review reassignments, and questions regarding QA conclusions
• Evaluate disputes objectively, conduct additional research when needed, and make or facilitate timely, well‑supported decisions
• Communicate findings and expectations clearly, distinguishing isolated errors from systemic process or control weaknesses
• Build productive working relationships with Origination, Underwriting, Operations, Compliance, Credit Risk, Technology, and other stakeholders while preserving QA’s independence
• Translate QA data into concise, actionable insights for managers and senior leadership
• Maintain subject matter expertise across the end‑to‑end loan origination process, including application, processing, underwriting, closing, funding, documentation, and post‑close requirements
• Interpret and apply internal policies, procedures, system requirements, regulatory obligations, and investor guidelines to complex file scenarios
• Navigate multiple platforms and data sources to reconstruct file activity, validate evidence, and resolve questions or inconsistencies
• Answer technical and procedural questions from QA analysts and cross‑functional partners with clear reasoning and appropriate supporting authority
• Remain current on policy, procedure, product, system, regulatory, and investor changes and

Job description

The Manager, Quality Assurance at Zippy leads the pre-close and post-close QA programs across the loan origination lifecycle, ensuring timely, accurate file reviews and identifying risks before they affect borrowers, regulators, or investors.

This role combines hands-on QA expertise with people leadership, coaching QA analysts, managing performance, calibration, and ensuring findings are supported by policy and investor requirements.