QA Lead, Customer Experience & Ops

DoorDash USA; Tempe (AZ); On-site; USD 72,000 - 106,000; Full time

Job summary

DoorDash USA is seeking a QA Supervisor to lead our Quality Assurance team within the CXI group. You will oversee day-to-day QA operations, mentor up to 15 QA Auditors, and ensure adherence to our quality standards to protect and elevate the customer experience.

You will partner cross-functionally with leadership and frontline teams, investigate complex cases, and drive process improvements that align with short-term needs and long-term strategy.

Qualifications

• 2+ years of leadership experience, including at least 1 year in quality assurance.
• Data-driven and comfortable analyzing data in Google Sheets/Excel to inform decisions.
• Able to translate analysis into actions quickly using first principles.

Responsibilities

• Oversee day-to-day QA operations and provide mentorship to the team.
• Investigate complex cases, identify trends, and drive operational excellence.
• Balance short-term needs with long-term strategy while improving processes.

Skills

Leadership

Mentoring

Data analysis

Cross-functional collaboration

QA processes

Job description

DoorDash USA is seeking a QA Supervisor to lead our Quality Assurance team within the CXI group. You will oversee day-to-day QA operations, mentor up to 15 QA Auditors, and ensure adherence to our quality standards to protect and elevate the customer experience.

You will partner cross-functionally with leadership and frontline teams, investigate complex cases, and drive process improvements that align with short-term needs and long-term strategy.