QA Supervisor: Elevate Customer Experience & Quality

DoorDash; Tempe (AZ); On-site; USD 72,000 - 106,000; Full time

Benefits offered by this job

401(k) match

Parental leave (16 weeks)

Wellness benefits

Commuter benefits match

Paid time off

Paid sick leave

Medical, dental, vision benefits

11 paid holidays

Disability insurance

Life insurance

Family-forming assistance

Mental health program

Job summary

DoorDash QA Supervisor role within the CXI team oversees day-to-day QA operations and mentors a team of QA Auditors to ensure accuracy and empathy in customer interactions. You will partner cross-functionally, surface gaps from QA findings, and drive improvements that protect and elevate the customer experience.

Reporting to the Manager of Quality Assurance, you will analyze data in Google Sheets/Excel, translate insights into actionable steps, allocate resources, and maintain SLAs while

Qualifications

• 2+ years of leadership experience, including at least 1 year in quality assurance.
• Data-driven with ability to analyze data in Google Sheets/Excel.
• Ability to translate analysis into actions quickly and test hypotheses.
• Strong collaboration with cross-functional teams.
• Focus on improving processes and driving operational excellence.

Responsibilities

• Oversee day-to-day QA operations and provide mentorship to the QA team.
• Investigate complex cases, identify trends, and drive operational excellence.
• Balance short-term needs with long-term quality strategy.
• Allocate resources, manage workflow, and meet service level agreements.
• Define and track KPIs to drive performance and outcomes.
• Master DoorDash systems to support teams and customers.

Skills

Leadership

Data analysis

Problem solving

Cross-functional collaboration

KPI tracking

Tools

Google Sheets

Excel

Job description

DoorDash QA Supervisor role within the CXI team oversees day-to-day QA operations and mentors a team of QA Auditors to ensure accuracy and empathy in customer interactions. You will partner cross-functionally, surface gaps from QA findings, and drive improvements that protect and elevate the customer experience.

Reporting to the Manager of Quality Assurance, you will analyze data in Google Sheets/Excel, translate insights into actionable steps, allocate resources, and maintain SLAs while