QA Supervisor: Lead Quality & CX Excellence

Doordashusa; Tempe (AZ); On-site; USD 72,000 - 106,000; Full time

Benefits offered by this job

401(k) with match

Parental leave 16 weeks

Wellness benefits

Commuter benefits

Paid time off

Paid sick leave

Medical insurance

Dental insurance

Vision benefits

Holidays 11

Disability insurance

Life insurance

Family-forming assistance

Mental health program

Job summary

DoorDash in Tempe, AZ is seeking a QA Supervisor to lead a team of QA Auditors, driving quality across customer experiences. You will mentor up to 15 auditors, investigate complex cases, identify trends, and partner with product, engineering, and operations to close gaps and improve processes.

This role emphasizes data-driven decisions, scalable routines, and balancing short-term fixes with long-term strategy.

Qualifications

• 2+ years of leadership experience, including at least 1 year in quality assurance.
• Committed to coaching, mentoring, and developing team members.
• Data-driven and proficient in analyzing data to inform decisions in Sheets/Excel.

Responsibilities

• Oversee day-to-day QA operations and mentor the team.
• Investigate complex cases, identify trends and drive improvements.
• Partner cross-functionally with product, engineering, and operations to close gaps.
• Define and track KPIs, ensuring measurable impact and accountability.
• Balance short-term needs with long-term strategy to sustain excellence.

Skills

People leadership

QA experience

Data analysis

Google Sheets

Excel

KPIs

Education

Bachelor's degree

Tools

Google Sheets

Excel

Job description

DoorDash in Tempe, AZ is seeking a QA Supervisor to lead a team of QA Auditors, driving quality across customer experiences. You will mentor up to 15 auditors, investigate complex cases, identify trends, and partner with product, engineering, and operations to close gaps and improve processes.

This role emphasizes data-driven decisions, scalable routines, and balancing short-term fixes with long-term strategy.