Quality Assurance Supervisor

DoorDash; Tempe (AZ); On-site; USD 72,000 - 106,000; Full time

Benefits offered by this job

401(k) match

Parental leave (16 weeks)

Wellness benefits

Commuter benefits match

Paid time off

Paid sick leave

Medical, dental, vision benefits

11 paid holidays

Disability insurance

Life insurance

Family-forming assistance

Mental health program

Job summary

DoorDash QA Supervisor role within the CXI team oversees day-to-day QA operations and mentors a team of QA Auditors to ensure accuracy and empathy in customer interactions. You will partner cross-functionally, surface gaps from QA findings, and drive improvements that protect and elevate the customer experience.

Reporting to the Manager of Quality Assurance, you will analyze data in Google Sheets/Excel, translate insights into actionable steps, allocate resources, and maintain SLAs while

Qualifications

• 2+ years of leadership experience, including at least 1 year in quality assurance.
• Data-driven with ability to analyze data in Google Sheets/Excel.
• Ability to translate analysis into actions quickly and test hypotheses.
• Strong collaboration with cross-functional teams.
• Focus on improving processes and driving operational excellence.

Responsibilities

• Oversee day-to-day QA operations and provide mentorship to the QA team.
• Investigate complex cases, identify trends, and drive operational excellence.
• Balance short-term needs with long-term quality strategy.
• Allocate resources, manage workflow, and meet service level agreements.
• Define and track KPIs to drive performance and outcomes.
• Master DoorDash systems to support teams and customers.

Skills

Leadership

Data analysis

Problem solving

Cross-functional collaboration

KPI tracking

Tools

Google Sheets

Excel

Job description

About the Team

At DoorDash, our Customer Experience and Integrity (CXI) team is obsessed with delivering exceptional service at scale. The Quality Assurance (QA) team sits at the heart of that mission-ensuring every interaction reflects accuracy, empathy, and efficiency.

As a QA Supervisor, you'll lead a high-performing team, partner cross-functionally, and champion process improvements that protect and elevate the customer experience.

You'll serve as the connector between our front-line teams, leadership, and the broader organization, driving insights that shape the future of our service.

About the Role

Reporting to the Manager, Quality Assurance, you'll oversee day-to-day QA operations, provide mentorship to your team, and ensure adherence to quality standards. You'll investigate complex cases, identify trends, and drive operational excellence, balancing short-term needs with long-term strategy.

You're Excited About This Opportunity Because You Will...

• Lead with impact: Manage a team of up to 15 QA Auditors, fostering accountability, growth, and collaboration.
• Champion the customer experience: Ensure every customer interaction meets our standards of accuracy, empathy, and efficiency.
• Drive problem-solving: Surface policy, process, or product gaps from QA findings and work cross-functionally to address them.
• Keep operations on track: Allocate resources, manage workflow, and deliver on service-level agreements.
• Measure what matters: Define and track KPIs to drive consistent performance and outcomes.
• Balance agility with strategy: Deliver rapid improvements while building for sustainable, long-term success.
• Deep dive into our ecosystem: Master DoorDash systems and processes to enable your team and our customers to thrive.

We're Excited About You Because...

• You have 2+ years of leadership experience, including at least 1 year in quality assurance.
• You're committed to developing people, coaching, mentoring, and fostering growth while embracing a learner's mindset yourself.
• You're data-driven and comfortable analyzing and interpreting data in Google Sheets/Excel to inform decisions.
• You are an operator, translating analysis to actions quickly, testing your hypotheses, and using 'first principles' to solve challenging business problems at their root level.
• You increase results and are constantly evaluating how and whether your team's activities are achieving the desired, measurable impact.

You embody DoorDash values:

• We are leaders - Leadership is embraced at every level.
• We are doers - We build the future through action and innovation.
• We are learners - We grow every day, no matter our role or tenure.
• We are customer-obsessed - Our mission to grow and empower local economies drives everything we do.
• We are all DoorDash - Our people make the magic happen, together achieving ambitious goals.

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• wellness benefits
• commuter benefits match
• paid time off
• paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
• medical, dental, and vision benefits
• 11 paid holidays
• disability and basic life insurance
• family-forming assistance
• a mental health program

To learn more about our benefits, visit our careers page here.

Paid time off details:

For salaried roles:

flexible paid time off/vacation, plus 80 hours of paid sick time per year.

For hourly roles:

vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$72,000 - $105,900 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are l