QA Supervisor: Lead & Elevate Customer Experience Quality

DoorDash, Inc.; Tempe, Northern (AZ, KY); Hybrid; USD 72,000 - 106,000; Full time

Benefits offered by this job

Equity grants

401(k) with employer matching

16 weeks paid parental leave

Medical, dental, vision coverage

Job summary

DoorDash, Inc. is seeking a QA Supervisor within the Customer Experience and Integrity (CXI) team. You will oversee daily QA operations, mentor a team of QA Auditors, and drive improvements to protect and elevate customer experience.

You’ll investigate complex cases, identify trends, and partner with leadership and frontline teams to implement corrective actions and lasting process changes.

Qualifications

• 2+ years of leadership experience, including at least 1 year in quality assurance.
• Coaching, mentoring, and fostering growth with a learner’s mindset.
• Data-driven and comfortable analyzing data in Google Sheets/Excel to inform decisions.
• Able to translate analysis into rapid, actionable improvements using first principles.

Responsibilities

• Oversee day-to-day QA operations and mentor a team of up to 15 QA Auditors.
• Investigate complex cases, identify trends, and drive operational excellence.
• Collaborate cross-functionally with leadership and frontline teams to address gaps.
• Define and track KPIs to drive consistent performance and meet SLAs.

Job description

DoorDash, Inc. is seeking a QA Supervisor within the Customer Experience and Integrity (CXI) team. You will oversee daily QA operations, mentor a team of QA Auditors, and drive improvements to protect and elevate customer experience.

You’ll investigate complex cases, identify trends, and partner with leadership and frontline teams to implement corrective actions and lasting process changes.