QA Field Service Lead

OSI Group; Chicago (IL); On-site; USD 91,000 - 136,000; Full time

Job summary

OSI Group seeks a Field Service professional to bridge between customers and OSI, supporting complaint investigations, in-store product validation, and training during rollouts. The role emphasizes data-driven QA, safety, and cross-functional collaboration across facilities and distribution centers.

The candidate should have 2–5 years in Quality and Food Safety, strong analytical/communication skills, and travel up to 30% of the time. A Bachelor’s degree in a related field is required.

Qualifications

• 2+ to 5 years of relevant work experience in Quality and Food Safety (plant level).
• Experience managing a team.
• Excellent analytical and communication skills.
• Understanding of Quality Tools and SPC.
• Technical learning – picks up technical skills quickly.
• Ability to travel a minimum of 30% of the time required.
• Experience in Sensory Evaluation is a plus.
• Ability to follow directions, work well independently or in a group, and communicate opinions effectively.

Responsibilities

• Provide technical and customer relationship support to the customer’s restaurant team.
• Review complaints at the store level and support plant QA investigation.
• Support development of restaurant procedures, and in-store product/equipment validation (e.g. grill performance, product preparation).
• Support OSI product roll-out and training.
• Collect, track and trend restaurant complaints. Present data on an ongoing basis to OSI facilities and OSI leadership.
• Perform Distribution Center visits and support customer QA and Supply Chain departments on projects related to distribution (cold chain, traceability) and investigation of complaints originated or found at the distribution centers.
• Be a resource for OSI and customers on Sensory Evaluations. Conduct sensory evaluations at the store or OSI facilities, when needed. Develop and conduct sensory training on new and existing products.
• Ensure manufacturing facilities are in compliance with customer specifications.
• Support the OSI Corporate Quality Assurance Department in managing emerging quality and food safety risks.
• Contributes to innovation, troubleshooting, and brainstorming ideas in a team environment.

Skills

Microsoft Office

Quality & Food Safety

Team Management

Analytical Skills

Communication Skills

Quality Tools & SPC

Travel 30%

Sensory Evaluation

Independent/Team Work

Education

Bachelor's degree in Food Science

Job description

OSI Group seeks a Field Service professional to bridge between customers and OSI, supporting complaint investigations, in-store product validation, and training during rollouts. The role emphasizes data-driven QA, safety, and cross-functional collaboration across facilities and distribution centers.

The candidate should have 2–5 years in Quality and Food Safety, strong analytical/communication skills, and travel up to 30% of the time. A Bachelor’s degree in a related field is required.