Assistant QA Manager - 2nd Shift

OSI; Chicago, Racine (IL, WI); On-site; USD 91,000 - 136,000; Full time

Job summary

OSI Field Service will serve as a liaison between key customers and OSI, supporting complaint investigations, in-restaurant product assessments, product roll-out (regional and national), customer database management, restaurant training and procedures, store validations; and managing Distribution Center complaints, projects, and credit system.

Provide technical and customer relationship support to the customer’s restaurant team, review complaints at store level, and support plant QA

Qualifications

• BS in a related field with strong foundation in food science or quality systems.
• Experience in quality and food safety at plant level preferred.
• Ability to lead teams and manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide technical and customer relationship support to restaurant teams.
• Review store-level complaints and assist QA investigations.
• Support development and validation of restaurant procedures and equipment.
• Assist with product rollouts and training across regional networks.
• Track and trend restaurant complaints; present findings to leadership.
• Assist Distribution Center projects affecting cold chain and traceability.

Skills

MS Office

Analytical skills

Communication skills

Quality tools

SPC

Team leadership

Travel readiness

Sensory evaluation

Education

Bachelor's degree in food science

Tools

MS Excel

Job description

As a premier global food provider, the OSI Group partners with the world’s leading foodservice and retail food brands to provide concept-to-table solutions that delight consumers around the globe.

Join us and discover a work experience where diverse ideas are met with enthusiasm, and where you can learn and grow to your full potential. We’re looking for individuals who thrive in an entrepreneurial environment and who enjoy working as a team to deliver unparalleled service and solutions to our customers.

Job Summary

The OSI Field Service will serve as a liaison between key customers and OSI in supporting complaint investigation, in-restaurant product assessment, product roll-out (regional and national), customer database management, restaurant training and procedures, store validations; and managing Distribution Center complaints, projects, and credit system.

Job Responsibilities

Provide technical and customer relationship support to the customer’s restaurant team.

Review complaints at the store level and support plant QA investigation.

Support development of restaurant procedures, and in-store product/equipment validation ( e.g. grill performance, product preparation).

Support OSI product roll-out and training.

Collect, track and trend restaurant complaints. Present data on an ongoing basis to OSI facilities and OSI leadership.

Perform Distribution Center visit and support customer QA and Supply Chain departments on projects related to distribution (cold chain, traceability) and investigation of complaints originated or found at the distribution centers.

Be a resource for OSI and customers on Sensory Evaluations. Conduct sensory evaluations at the store or OSI facilities, when needed. Develop and conduct sensory training on new and existing products.

Ensure manufacturing facilities are in compliance with customer specifications.

Support the OSI Corporate Quality Assurance Department in managing emerging quality and food safety risks.

Contributes to innovation, troubleshooting, and brainstorming ideas in a team environment.

Experience & Skills

Knowledge of Microsoft Office and Computer Skills.

2+ to 5 years of relevant work experience in Quality and Food Safety (plant level).

• Experience managing a team

Excellent analytical and communication skills.

Understanding of Quality Tools and SPC.

Technical Learning – Picks up technical skills quickly.

Ability to travel a minimum of 30% of the time required .

Experience in Sensory Evaluation is a plus.

Ability to follow directions, work well independently or in a group, and communicate opinions effectively.

Education

Bachelor's degree in food science , Animal Science, Nutrition, Culinary Sciences, Biology, or related field required .

The salary range for this role is $90,640–$135,960, with a midpoint of $113,300. Offers are typically made between the minimum and midpoint of the range, based on skills, experience, and internal equity. In rare cases, highly qualified candidates may receive an offer above the midpoint; however, offers at the maximum of the range are not customary. The salary range posted represents the low and high end of OSI’s salary range for this position. Salaries will vary based on various factors, including but not limited to, location, education, skills, experience, and performance. Base salary is one component of OSI’s overall total rewards package. Other components may include bonuses, special pay programs, comprehensive time off, 401k with match, and a full suite of benefit offerings for you and your family.

Position requires the physical agility to perform continuous lifting up to 15 pounds, bending, squatting, pushing, pulling, stretching/reaching, use hands or fingers, talk, hear, feel objects, tools, controls and standing/walking on concrete flooring.

Work can be performed within a manufacturing plant environment with noise, extreme temperatures, and significant movement of powered equipment, people and conveyor.

Work is generally performed within a business professional office environment, with standard office equipment available.

Position requires the physical ability to stand/walk for duration of required work hour.

Qualifications

Education

Preferred

Bachelors or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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