QA Claims Coordinator — Customer Focus & Improvement

Milliken & Company; LaGrange (GA); On-site; USD 55,000 - 70,000; Full time

Job summary

Milliken & Company is seeking a Corporate Quality Assurance Coordinator to investigate, document, and resolve customer claims while supporting continuous improvement initiatives.

The role requires strong organization, communication, and problem-solving skills, with daily collaboration across sales, manufacturing, logistics, and customer service teams. Expect a structured schedule, Monday–Friday, 8:00 am–5:00 pm, and opportunities to contribute to process improvements and training initiatives.

Qualifications

• High School Diploma or equivalent.
• Strong written and verbal communication skills.
• Excellent organizational and problem-solving abilities.
• Strong computer skills, including Microsoft Office applications.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Ability to work independently and as part of a team.
• Professional customer service and phone skills.
• Ability to handle and evaluate carpet samples, including touching and manipulating materials to assess quality, color, texture, and other product characteristics.
• Experience with SAP or other enterprise systems.
• Prior experience in customer service, claims management, quality assurance, logistics, or manufacturing support.
• Bilingual (English/Spanish) speaking ability.

Responsibilities

• Receive, document, and manage customer claims and inquiries from customers, sales representatives, and internal teams.
• Investigate claim concerns through SAP research, supporting documentation, photos, samples, and customer communications.
• Maintain accurate claim records, activities, attachments, and follow-up actions.
• Communicate professionally with customers, sales representatives, and internal departments regarding claim status and resolution.
• Coordinate claim-related activities including inspections, sample requests, returns, replacement orders, credits, and other resolution activities.
• Determine root cause and appropriate claim path while following established procedures and quality standards.
• Collaborate with cross-functional teams to resolve customer concerns and help prevent repeated issues.
• Support customer satisfaction by providing timely responses and maintaining ownership of assigned claims from receipt through closure.
• Assist with special projects, reporting, training initiatives, and continuous improvement activities as assigned.

Skills

Communication skills

Organizational skills

Problem-solving

MS Office

Multi-tasking

Teamwork

Customer service

Carpet sample handling

Education

High School Diploma

Tools

SAP

Job description

Milliken & Company is seeking a Corporate Quality Assurance Coordinator to investigate, document, and resolve customer claims while supporting continuous improvement initiatives.

The role requires strong organization, communication, and problem-solving skills, with daily collaboration across sales, manufacturing, logistics, and customer service teams. Expect a structured schedule, Monday–Friday, 8:00 am–5:00 pm, and opportunities to contribute to process improvements and training initiatives.