Senior Customer Quality Manager

Milliken & Company; Gainesville (FL); On-site; USD 90,000 - 140,000; Full time

Job summary

Milliken & Company is a global manufacturing leader focused on materials science that delivers tomorrow's breakthroughs in electronics chemicals and related sectors. The Customer Quality Manager ensures defect-free delivery by leading SPC programs, data-driven improvements, and by serving as the primary interface for customer quality communications and audits.

This role partners with Commercial, Operations, R&D, Process Technology, and Supply Chain to reduce variation, strengthen the Quality

Qualifications

• Bachelor's degree in Chemical Engineering, Chemistry, Statistics, or related discipline.
• Five+ years of experience in quality, process engineering, or manufacturing within specialty chemicals or semiconductor supply.
• Proven customer-facing experience supporting technical quality inquiries, audits, and issue resolution.
• Strong applied statistics experience, including control charts, capability analysis, MSA, hypothesis testing, regression/ANOVA, and practical SPC ownership.
• Hands-on experience hosting customer audits and maintaining audit-ready documentation.
• Working knowledge of ISO 9001, change control, document control, nonconformance management, and corrective/preventive action processes.
• Demonstrated ability to lead structured root cause investigations and drive corrective actions across cross-functional teams.

Responsibilities

• Serve as the primary quality point of contact for assigned semiconductor accounts, providing timely, technically sound responses to inquiries, deviations, and complaints.
• Lead structured problem solving with rapid containment, robust root cause analysis, and verified corrective and preventive actions.
• Prepare and deliver customer-facing quality metrics, including out-of-specification trends, SPC stability, and capability summaries for quarterly reviews and ad hoc requests.
• Build, maintain, and improve SPC coverage for critical production and quality control parameters, including control charts, capability studies, normality checks, and stability reviews.
• Partner with Manufacturing to establish and maintain Out-of-Control Action Plans that support consistent process control and timely issue resolution.
• Analyze production and quality data to identify trends, process drift, and seasonal effects; publish routine trend reports and predictive alerts.
• Translate data insights into process control improvements, specification updates, and change controls while supporting continuous improvement events focused on variation reduction.
• Communicate complex technical information clearly to customers, including batch and lot genealogy, capability summaries, method changes, and specification alignment.
• Coordinate and execute customer notifications for product or process changes in alignment with customer agreements and industry expectations.
• Plan, host, and lead responses for customer audits and quality surveys; ensure timely closure of findings with effective supporting evidence.
• Own or support key Quality Management System processes, including document control, nonconformance management, corrective action, risk management, FMEA, control plans, and management review inputs.
• Use statistical software, visualization tools, and ERP/LIMS platforms such as JMP, Power BI, and SAP to automate dashboards, SPC triggers, and report generation.
• Lead cross-functional quality initiatives across Manufacturing, R&D, Supply Chain, Process Technology, and Commercial teams.

Job description

Milliken & Company is a global manufacturing leader focused on materials science that delivers tomorrow's breakthroughs in electronics chemicals and related sectors. The Customer Quality Manager ensures defect-free delivery by leading SPC programs, data-driven improvements, and by serving as the primary interface for customer quality communications and audits.

This role partners with Commercial, Operations, R&D, Process Technology, and Supply Chain to reduce variation, strengthen the Quality